HEALTH CARE ADMINISTRATION| CLINICIAN SUPPORT | PATIENT CONSULTANT | DATA LAB SPECIALIST A dedicated and experienced professional with 18+ years within healthcare. Specializing in patient advocacy, lab management , healthcare administration, and customer service. Possess several years of experience in administrative support in various healthcare roles. Involved in implementing various procedures adhering to HIPAA standards and the business operations. Able to multitask simultaneously in a fast-paced working environment and ensure company goals are achieved. Passionate about affecting change and providing professional, secure customer service. Strong management abilities, excel at prioritizing and completing multiple tasks. Exceptional background in employee improvement and operational strategies. Excellent oral and written communication skills, strong interpersonal skills.
Competent Team Leader offering various approaches to specimen management and collection . Eager to utilize 18 years of experience to help improve business operations. Positive and friendly people-person with a positive and diligent attitude.
Skills
Clinical Quality Improvement
Small Group Instruction
One-on-one Instruction
Patient Assessments
HIPAA
Records management
Problem Resolutions
Education
University of PhoenixTempe, AZExpected in – –Bachelor Of Science:HEALTH CARE ADMINISTRATION - GPA:National Leadership and Success affiliate
University of PhoenixTempe, AZExpected in 04/XXX0 – –Masters :Healthcare Administration - GPA:
Work History
- Patient Consultant , , -
Gathers and analyzes data, drawing conclusions, and presenting findings in recommendations to their clients
Develops and implements department project plans and strategies in line with the client's business needs
Identifies and evaluates the patient's current medical status and provide a clinical risk profile to assess further tests needed for patient services
Examines the efficiency, profits, and structure of the organization to run effective department teams
Conducts process improvement strategic planning to operate patient care services and lab department in cohesion with doctor’s schedule availability.
Truelieve - Team Lead Clinical Lab Support , , 01/2007 - Current
Manage business operations, staff & client files, laboratory results, outpatient appointments, data collection, and patient Personal Identifiable Information (PII)
Implemented and drafted company licensing policy and procedures, communication systems, and inquiries for better documentation of patient enrollment, patient files, doctors scheduled appointments, and HIPPA compliant files
Oversaw training, access, and review of data metrics of the company's LIS order test system
Conducted administration duties for the Bright Horizon insurance and finance department
Monitored and maintained daily records, laboratory equipment, and notify technicians of unresolved issues
Managed and addresses inventory and supply requests in a timely fashion and oversaw all lab files
Healthcare Administration
Manages assigned facilities and equipment maintenance/work orders for proper compliance and patient care
Develops and maintains all specialized reports, records, and files
Oversees correspondence on all documents and spreadsheets, including billing and tuition, payroll, vendor management, licensing and recording keeping, and compliance
Conducts training for incoming and on-going employees on the department's daily functions, patient care, lab documentation, and equipment operation
Develops and implements record-keeping and excel spreadsheets that documented all important expiration dates and events
Serves as a department manager in Patient billing and ICD9 coding Department.
Children's National Health System - DATA LAB SPECIALIST “Phlebotomist , , 09/2003 - 01/2007
Oversaw daily operations of the data lab entry requirements, patient registration, and team operations
Collected specimens according to established procedures, which included: drug screens, biometric screening, and insured patient exams—administered oral solutions according to established training
Researched test/client information and confirmed and verified all written and electronic orders by utilizing lab technology systems and directory of services
Managed all test orders from the requisitions department and pulled orders from the database
Maintained patient billing information and collected payments when required, including the safeguarding of assets and credit card information
Monitored data entry and processed specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order
Performed departmental-related clerical duties when assigned, such as data entry, inventory, stock supplies, and answer phones when needed
Ensured that all staff members followed departmental policies, protocols, and procedures regarding Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual
Performed verification of patient demographic info and initials, including patient signature on post-venipuncture equipment taken during the patient blood draw
Conducted swift and efficient customer care and addressed student-parent concerns promptly and prioritized adequately by company policies
Monitored daily metrics of patient intake, lab entry, and data lab results
Effectively managed a friendly working environment ensuring positive relations between floor nurses and patient representatives.
Accomplishments
Health Care Administration, Clinician Support, Patient Consultant, Data Analysis, Administrative Support Operations, Employee Management, Strategic Planning, General Service Support, Training & Development, Quality Control, Resource Management, Process Improvement, & Lab Inventory Management
SELECTED KEY HIGHLIGHTS
Talented disciplinary background in healthcare administration, clinical support, data lab specialist, and patient consultant
Subject matter expert for exemplary customer service and professionalism
Successfully completed the NCCT Phlebotomy Technician Certification and Healthcare Administration
Experienced Healthcare Manager, Team Lead, and Patient Advocate
Experience with various healthcare database platforms (Clinical Data & Imaging, billing coding, Cerner, Sunquest, and Healthcare HR databases)
Certified Notary Public Commission expires October 27, XXX4 Prince Georges County
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