patient consultant resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ambitious, detail oriented individual pursuing a nursing degree. Eager to contribute my knowledge in an ever-growing, aesthetic environment. Equipped with medical spa, customer service, administrative expertise. Able to handle fast-paced work and challenging tasks with ease. Adaptable and driven to thrive in team-based or individual settings.

Expected in
BBA: Business Administration
University of Houston - Houston, TX
  • Magna Cum Laude
07/2021 to Current
Patient Consultant Apothecarium San Francisco, CA,
  • Schedule patient consultations and treatments using Nextech.
  • Advise clients about dermatologic products and benefits or restrictions of different active ingredients.
  • Educate clients on additional available services to increase facility revenue and promote client loyalty.
  • Coordinate care for patients, including overseeing admission processes and managing patient flows.
  • Call to confirm scheduled appointments, check patients in, scan all paperwork into their file and maintain patient flow throughout the day.
  • Communicate the arrival of a patient and their needs to the clinical staff.
  • Oversee training on new treatments and injectables in order to properly gain knowledge to relay to patients.
  • Determine team targets and implement plans to achieve goals at individual and group level.
  • Assist patients in completing new patient forms and accurately enter all patient information into Nextech, ensuring that we have the most updated information on file for each patient.
  • Maintain patient confidentiality through HIPAA compliance.
  • Calling and emailing our patients for the newest promotions and events that the spa may have.
  • Answer very high volume telephone calls effortlessly, efficiently and professionally.
08/2019 to 07/2021
Administrative Specialist A. Duie Pyle, Inc Williston, VT,
  • Handled day-to-day needs and special projects with good multitasking skills.
  • Maintained, retrieved, and updated files and records to support efficient permitting operations.
  • Assisted clients with permitting and construction needs.
  • Met with developers and contractors to ensure a smooth construction process.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Worked closely with building official to review commercial and residential construction plans.
  • Documented payments and expenses to keep financial records current.
  • Satisfied customers by delivering speedy and expert service for all permitting needs.
  • Issued and tracked all permits throughout the course of the permitting process.
  • Carried out high-quality work with little oversight.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Protected business from unnecessary liability by carefully following security and safety standards.
  • Showed architects, builders, and developers relevant codes and required compliance actions.
  • Explained required corrective actions to property owners to help bring properties back into compliance with fire codes.
  • Reviewed, read, and interpreted specifications, such as blueprints, drawings, and design specifications to determine work or project requirements specified by clients and to plan work.
  • Assessed plans for new and remodeled buildings to check for code compliance.
04/2016 to 04/2018
Customer Service Representative Wipro Ltd. New Albany, IN,
  • Exceeded requirements in providing products and services to customers at all times.
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
  • Responded to questions and followed up on customer interactions.
  • Conducted follow-up calls at customer locations.
  • Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.
  • Prepared order sheets and sent out invoices and statements for payments due.
  • Worked on spreadsheets and put together totaled inventories for insurance losses.
  • Utilized CRM tools to record, track, and maintain sales records.
  • Promoted best practices by identifying opportunities for process improvements and initiatives.
  • Customer / Patient relations
  • Project management
  • Microsoft Office + Nextech
  • Networking and collaboration
  • Problem-solving
  • Financial reporting
  • Strategic planning
  • Systems implementation
  • Data management
  • Multitasking
  • Operations oversight
  • Medical device products and services

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Resume Overview

School Attended

  • University of Houston

Job Titles Held:

  • Patient Consultant
  • Administrative Specialist
  • Customer Service Representative


  • BBA

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