Patient Consultant resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Patient Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of both products and patients and fellow consultants. Hard worker who thrives in a fast paced environment. Motivated to learn, grow and excel at Trulieve.

  • Organization
  • Customer service
  • Problem resolution
  • Relationship development
  • Communications
  • Photography composition
  • Website graphics
  • Branding strategies
  • Adobe Creative Suite
  • PC and Mac platforms
Work History
10/2019 to Current
Patient Consultant Apothecarium Berkeley, CA,
  • Sells flowers, concentrates and oral products in fast-paced environment
  • Restocks supplies and arranged displays
  • Answers questions about medicinal uses and effects and qualities of different strains
  • Assists in coaching recently hired employees on company guidelines, conduct and practices and offered to assist with additional training
  • Provides patient assessments and communicates with patients to understand medical histories
  • Continually improves knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Promotes available resources and connected individuals with services
  • Works with new patients to understand needs and provide expert customer service
  • Maintains excellent attendance record, consistently arriving to work on time
  • Assists patients by answering questions and fulfilling requests
  • Promotes customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Manages efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Listens to patients needs and desires to identify and recommend optimal products
11/2018 to 10/2019
Sales Associate Tory Burch Santa Clara, CA,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated associates on market trends and stayed up-to-date on forecasts and fashion news.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
09/2016 to 08/2017
Assistant Manager Pets At Home Group Worcester, MA,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
03/2014 to 08/2017
Barista/Sales Associate The Popstop City, STATE,
  • Created over 50 drinks on average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Complied with standards for merchandising, stocking and storing product.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
Expected in 07/2018
Certification: Graphic Design
Shillington School of Graphic Design - New York, NY,
Expected in 05/2016
High School Diploma:
South Walton High School - Santa Rosa Beach, FL

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Resume Overview

School Attended

  • Shillington School of Graphic Design
  • South Walton High School

Job Titles Held:

  • Patient Consultant
  • Sales Associate
  • Assistant Manager
  • Barista/Sales Associate


  • Certification
  • High School Diploma

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