patient concierge resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Training and menJessicang
Promotional information
Event details
Social media networking
Community relations
Management interaction
Inventory management
Planning and coordination
Organization
Team management
Communications
Customer service
Insurance billing
Administrative support
Problem resolution
Experience
06/2020 to CurrentPatient ConciergeExcela Health | Connellsville, PA,
Supported administrative and healthcare staff with skilled clerical assistance such as greeting patients and communicating with patients to ensure a safe environment.
Maximized office efficiency by taking patients temperatures and handing them their paperwork to them on a day-to-day to ensure a more pleasant doctor's office experience for the patients.
Communicate with patients to collect medical information and insurance details.
Greeted patients with enthusiasm, answering all questions, comments, or concerns.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Straightened up the waiting room so that it remained neat and organized.
08/2018 to CurrentManagerVacasa | Sugarloaf, ME,
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Assigned tasks to associates to fit skill levels and maximize team performance.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
01/2018 to 03/2020WaitressHyatt Hotels Corp. | Chapel Hill, NC,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
08/2017 to 01/2018Service Deli ClerkKroger | Sammamish, WA,
Checked signage and pricing to verify accurate displays on counters and in cases.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
Accepted and processed cash, check, card and mobile payments, maintaining an accuracy rate.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Education and Training
Expected in 08/2017 to to Associate of Arts | Business Administration And ManagementCollege of Southern Maryland, La Plata, MDGPA:
Expected in 06/2017 to to High School Diploma | La Plata High School, La Plata, MDGPA:
Activities and Honors
Active member of Redeeming Life Ministries "Help Feed the Homeless" program (2015- current)
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