Resourceful Medical Assistant with accredited training in clinical and laboratory procedures as well as 4+ years honing medical administrative skills on-the-job.
Prepare daily clinical charts with prescription monitoring reports through the Louisiana Board of Pharmacy for eight providers.
Document toxicology results of urine/oral drug screens for all patients.
Research Physician Quality Reporting System for all medicare patients
03/2015 to 08/2016
Client Service SpecialistPrestige Worldwide Leasing, LLC － Mandeville, LA.
Set up new accounts with demographic information and comprehensive drug panels.
Handled and processed confidential patient information.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Maintained and reserved the executive conference room calendar.
Supplied key cards and building access to employees and visitors.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
Initiated all inventory and ordering of office and janitorial supplies.
Calculated Coordination of Benefits (COB).
02/2014 to 02/2015
Customer Service Specialist/Data EntryLabtrust, LLC － Covington, LA
Performed various administrative duties, including data entry and document preparation.
Verified that information in the computer system was up-to-date and accurate.
Created new orders in the Laboratory Inventory Management System (LIMS).
Updated patient accounts and information on a daily basis.
Provided accurate and appropriate information in response to customer inquiries.
Fulfilled and shipped laboratory supply orders to several doctor offices.
Answered incoming phone calls from physician offices and marketing representatives.
02/2012 to 02/2014
Medical AssistantNeuroscience and Pain Institute － Covington, LA
Recorded patients' medical history, vital statistics and test results in medical records.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Recorded and filed patient data and medical records.
Scheduled patient appointments.
Monitored shared email in-boxes and ensured inquiries were addressed.
Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Managed incoming and outgoing calls for busy medical office.
Communicated with patients, employees and other individuals to answer questions and explain information.
Maintained patient privacy and confidential patient information.
Education and Training
2010
Medical Assisting/Venipuncture Sanford Brown College － Middleburg Heights, OH, USA
Professional training in healthcare with coursework in data entry, appointment scheduling, Microsoft Office Suite, HIPAA/OSHA trained, venipuncture, urinalysis testing, EKG's, and administering injections.
2003
General Studies Delgado Community College － New Orleans, LA
