More than 10 years' successful experience in personal needs service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place
Possess solid computer skills.
Ability to train, motivates, and supervises customer service employees.
A team player, acknowledged as "Top Customer Service Role."
Develop and build rapport new and existing clients and maintain/update accurate inventories. Lean Manufacturing, Root Cause Analysis, Lotus Notes, Excel, Microsoft Lync
Data Entry, filing, billing, switchboard, Type 40 wpm. AS400
Patient Case CoordinatorNov 2016 to May 2017 Amerisourcebergen － Frisco, TX
Properly directed inbound calls in phone queues to improve call flow.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Trained 2 new employees quarterly.
Customer Service RepresentativeApr 2014 to Jul 2015 State Farm － Richardson, TX
Take orders, determine charges, and oversee billing or payments.
Verify business owner and availability of merchant statements.
Meet or exceed weekly and monthly goals for incentives.
Taking incoming calls from prospective clients or customers and they are setting appointments for a sales representative to meet with each individual.
Encoding and recording details of customer's contacts and actions taken.
Retain existing customers by building rapport with new and existing clients.
Provide emergency customer assistance while on the phone, utilize computer technology to access online job aids, navigate the State Farm intranet to locate information, and electronically file claim reports.
Manage a variety of customer service situations, Answer insurance-related questions from callers.
Take initial loss reports and provide claim personnel contact information.
Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries and claim reporting.
Promotes State Farm products and services.
Sales AssociateMay 2013 to Sep 2013 Wal-Mart － Lucas, TX
Maintains established departmental policies and procedures, objectives, quality assurance programs, safety environmental and infection control standards.
Assisted customers in selecting and purchasing merchandise by staying up-to-date on technology and product information.
Researched complex issues across multiple databases and work with support resources such as email order notes and live chat to resolve customer order issues.
Provided excellent communication skills, negotiation skills, professional presence, and proven track record of establishing and maintaining customer relationships.
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations.
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.
Handle cash, credit card transactions, Open/close procedures, report to supervisor on shift.
Stocker/Customer Service RepresentativeSep 2011 to Apr 2013 Ross － Richardson, TX
Make suitable arrangement's with customers past due, billing or payments.
Ensure all customer information is correct, including phone numbers and addresses.
Proficient conflict management skills to include ability to resolve issues in a stressful
Participate in periodic team meetings.
Demonstrated ability to quickly build rapport and respond to customers identifying
and exceeding customer expectations.
Proficient conflict management skills to maintain an enthusiastic and upbeat
Handles sales transactions involving a cash register.
Handle cash, credit card transactions, Open/close procedures, report to supervisor
Help decrease store shrinkage research inventory discrepancies.
Provide daily accounting and documentation for all inventories daily.
Education and Training
Diploma2010Naaman Forest High School － Garland, TX
Accounting, Adobe, billing, calculators, handle cash, cash register, cash registers, excellent communication, conflict management, credit, clients, customer satisfaction, customer service, customer assistance, data entry, databases, directing, documentation, electronics, email, features, filing, notes, Lotus Notes, Mac, , Microsoft Excel, Excel, Windows 8, Microsoft Word, organizational skills, problem-solving, quality assurance,scanners, team player, telephone, phone, trouble-shooting, Type 40 wpm, WordPerfect