Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Patient Care Coordinator familiar with case management and care planning. Twenty plus year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination. Enthusiastic nurse leader motivated to work with patients, families and care teams efficiently. Energetic nurse dedicated to efficient and effective collaboration between care teams, patients and families. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. A team-player experienced working in high-volume medical practice environment. Possesses strong knowledge of medical terminology and prescriptions for wide range of treatments and medical skills. Strong quality process improvement skills, strong customer service and communication skills. Driven and adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Motivated be more knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Scheduling
  • Patient Care
  • Staff Management
  • Surgery
  • Quality Management
  • Monitoring Tools
  • Interdepartmental Collaboration
  • Patient Relations
Work History
Patient Care Coordinator, 11/2019 - Current
Roper St. Francis Health Care Johns Island, SC,
  • Assisted in resolving unit discrepancies with supplies and patient care concerns by participating in interprofessional collaborative meetings with different departments
  • Supervised all levels of care in an acute and intensive care setting for patients pursuing COVID-19 treatment and other common diagnosis pertinent to 5 Sky Tower diagnostic related groups of medical conditions
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Currently assigned the task of meeting hospital acquired infection metrics for both units (ICU and ACU).
  • Acted as main point of contact for patients during daily patient experience rounding, flash rounding with doctors and hospital staff thru CMT meetings by closely reviewing medical charts and maintaining high levels of communication.
  • Liaised between hospital departments to facilitate effective communication.
  • Supported patient care excellence via planning and interpretation of programs.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Met with patients and families with existing complex social and medical needs to discuss care and plan of action for future
  • Performed as subject matter expert for case management processes.
  • Monitored ongoing care and proactively corrected problems.
  • Resolved problems in patient care areas such as gap in communication with healthcare providers and other departments impacting patient care
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Performed in advisory resource capacity by providing patient and family care expertise.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff. Conducts weekly resident training prior to clinical rotation

  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Measured effectiveness with team and implemented recommendations for long-term improvements.
Clinical Nurse Educator, 05/2014 - 11/2019
Community Health System Portage, IN,
  • Contributed educational and clinical expertise to help optimize on boarding courses and boost learning for newly hired nurses. Developed and implemented basic EKG class for all new hires.
  • Coordinated with clinicians to develop and create a comprehensive unit residency orientation prior to their clinical rotation.
  • Directly cared for patients at least 8 hours each month to maintain currency on clinical techniques.
  • Trained ICU nurses on hemodynamic concepts to strengthen knowledge and enhance equipment competency to promote safe and optimization of patient care.
  • Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare. Coordinated with medical professors in creating an in depth in-service with different cardiac valves and critical concepts in providing care for immediate post-op cardiac patients. Conducted a joint in-service with OR personnel in managing patients with malignant hyperthermia in conjunction with the protocol.
  • Educated newly hired nurses on successful methods for performing different hemodynamics equipment such as Vigeleo, Vigilance and IABP.
  • Identified and assigned appropriate activities and projects to enhance learning. Utilized healthstream topics to improve clinical practice as a tool for coaching nurses with clinical skills.
  • Developed annual competency programs designed to maintain knowledge and skills of nurses.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Developed and improved continuing education programs and new employee training on specific health issues.
  • Supervised staff to coordinate needs assessments in completing orientation specific competencies.
  • Promoted available resources and connected individuals with services.
  • Identified process improvements in day-to-day functioning of department.
Registered Nurse, Intensive Care Unit, 05/2009 - 04/2014
Atlantic Health System Newton, NJ,
  • Explained health care issues and ramifications to patients and families to promote informed medical care choices. Served as a liaison between different departments when resolving issues pertaining to delays in care and gaps in communication.
  • Managed care from admission to discharge patient admitted to the unit. Completes comprehensive patient assessment, provides on time feedback to the family and delivering age appropriate care. Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
  • Administered medications via oral, IV and intramuscular injections and monitored responses. Works closely with ICU approved monitors and hemodynamic equipment. Administers ICU approved cardiac medications to sustain patient stability.
  • Provided direct patient care, stabilized patients and determined next course of action. Actively coordinates with primary care physicians implementing patient care plans appropriate for the patient. Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
  • Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
  • Participated in departmental quality improvement initiatives to achieve higher standard of patient care. Coordinates with unit educator in identifying HAI opportunities, ICU equipment competencies and patient experience fall outs.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols. Served as a preceptor for newly hired nurses.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations. Served as a charge nurse for 4 years.
  • Managed quality care for patients undergoing liver, pancreatic and kidney transplantation, post op CABG, valve replacement surgeries, AAA and post TAVR/ heart catheterization patients.
  • Managed patients on complex assistive devices such as ECMO, IABP and Rotoprone.
Registered Nurse, 05/2005 - 05/2009
Milan Laser Hair Removal Winston Salem, NC,
  • Administered medications via oral, IV and intramuscular injections and monitored responses. Administered and monitored patients on different ICU drips.
  • Provided direct patient care for unstabilized patients and determined next course of action by coordinating with primary care physicians implementing safe and appropriate medical management.
  • Organized and managed care of patients undergoing various therapies and procedures. Prepare patients undergoing bronchoscopy, pre- and post heart cath patient, assisting physician with intubation/ extubation procedures, invasive line insertion, EEG monitoring and hemodynamic monitoring.
  • Trained to care for patients with IABP, CRRT and proning devices.
  • Maintained quality care and comfort for patients with heart failure, pulmonary conditions and renal complications.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments. Maintained accurate assessment documentation.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Oversaw delivery of care for patients on an intensive care unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, technicians and unit clerks when assuming the role of a charge nurse.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and post heart cath rehabilitation.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management. Coordinates with case managers and social workers to address financial and social issues identified for safe transition of care.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions. Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Conducted a research study on use of silver impregnated indwelling urinary catheter.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols. Assumes the role of a preceptor for 4 years.
Master of Science: Nursing, Expected in 03/2021
Lamar University - Beaumont, TX,
Bachelor of Science: Nursing, Expected in 03/1994
Velez College of Nursing - Ramos Street, Cebu City,
  • Awarded "Best 25 Nurses of South Central Texas" in November 2018.
  • Awarded "UHS Nurse Excellence Awardee" in 2015.
  • Nurse Quality Council Chair since 2020
  • Facilitated Zero CAUTI for 2 years and 6 months through quality process improvement verification of CAUTI bundle implementation in 5 ACU
  • Participant of a Pressure Injury Kaizen event held at UHS December 2019

Certified Advanced Cardiovascular Life Support (ACLS)

Certified Basic Life Support (BLS)

Certified Critical Care Registered Nurse (CCRN)

Member of the Americal Association of Critical Nurses

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School Attended

  • Lamar University
  • Velez College of Nursing

Job Titles Held:

  • Patient Care Coordinator
  • Clinical Nurse Educator
  • Registered Nurse, Intensive Care Unit
  • Registered Nurse


  • Master of Science
  • Bachelor of Science

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