Diligent Customer Care Representative that would like to employ my extensive background in customer care both from a service and healthcare spectrum to aide in the growth of your establishment. My goal is to obtain a position with your organization where I can be an asset to my employer meanwhile attaining knowledge and growing during the process.
Customer Service & Sales Experience
Credit card processing
Call center metrics decoding aptitude
Adheres to customer service procedures
Committed to maintaining data integrity
ICD 9/10 Codes
Patient Care Coordinator, 08/2014 to Current Patient Care America – Pompano Beach, Florida
Processing of Renal Referrals from Dialysis Clinics, physician offices, hospitals...etc
Patient Care Coordination
Therapy Coordination for IPN/IDPN
Patient and Clinical Supply Coordination
Processing/Billing Insurance with the appropriated procedure codes [i.e: B4197,B4199,B4189..etc]
DME supply coordination
IPN/IDPN Profit Analysis
Communicated with Salesforce Reps on a daily basis
Placed large volume orders from Lowes
Continued Care Coordination
Maintain records and the appropriate paperwork needed to bill insurance and start service for patients.
Customer Service Representative, 07/2012 to 08/2014 United Healthcare – Aventura, Fl.
Respond to complex customer calls
Resolve customer service inquiries which could include:Benefit and Eligibility information,Billing and Payment issues,Customer material requests,Physician assignments,Authorization for treatment and Explanation of Benefits (EOB).
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Customer Account Executive, 11/2010 to 07/2012 Comcast – Adventura, Fl
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
Elicited and recorded customer information and inquiries, following prompts from a computerized system.
Corrected errors and discrepancies on customers' billing statements as necessary.
Demonstrated good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner.
Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
Generated copies of billing statements and researched billing history using computerized systems and microfiche when applicable.
Facilitated interactions with customers in a way that is in accordance with the Company's service strategy. Established rapport and promotes effective relationships.
Attempted to collect delinquent account balances. Prepared work orders accurately; processes payments and enters credit card information accurately.-
Achieved overall call center performance goals, while impacting the business goals of the organization.
Consistently met or exceeded established goals and performance metrics.
RN Track) (Degree: Nursing Process, Current Miami Dade Community College - Miami, FL A.S.