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Patient Care Coordinator Resume Example

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PATIENT CARE COORDINATOR
Professional Summary
Diligent Customer Care Representative that would like to employ my extensive background in customer care both from a service and healthcare spectrum to aide in the growth of your establishment. My goal is to obtain a position with your organization where I can be an asset to my employer meanwhile attaining knowledge and growing during the process. 
Skills
  • Customer Service & Sales Experience
  • MS Office
  • Credit card processing
  • 45 WPM
  • Call center metrics decoding aptitude
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Marketing savvy
  • Cost/Profit Analysis
  • DME Knowledgeable
  • IPN/IDPN Knowledgeable
  • Insurance Verification
  • Date Entry
  • Pharmaceutical Calculations
  • Medical Terminology
  • Skilled Trainer
  • CPR+
  • Google Docx
  • HIPPA Compliant
  • ICD 9/10 Codes
Work History
Patient Care Coordinator, 08/2014 to Current
 Patient Care America – Pompano Beach, Florida
  • Processing of Renal Referrals from Dialysis Clinics, physician offices, hospitals...etc
  • Data Entry
  • Insurance Verification
  • Patient Care Coordination
  • Therapy Coordination for IPN/IDPN
  • Patient and Clinical Supply Coordination
  • Processing/Billing Insurance with the appropriated procedure codes [i.e: B4197,B4199,B4189..etc]
  • DME supply coordination
  • IPN/IDPN Profit Analysis
  • Communicated with Salesforce Reps on a daily basis
  • Placed large volume orders from Lowes 
  • Continued Care Coordination
  • Maintain records and the appropriate paperwork needed to bill insurance and start service for patients.
  • Demographic Analysis
  • Financial Analysis
Customer Service Representative, 07/2012 to 08/2014
 United Healthcare – Aventura, Fl.
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:Benefit and Eligibility information,Billing and Payment issues,Customer material requests,Physician assignments,Authorization for treatment and Explanation of Benefits (EOB).
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
Customer Account Executive, 11/2010 to 07/2012
 Comcast – Adventura, Fl
  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
  •  Elicited and recorded customer information and inquiries, following prompts from a computerized system.
  • Corrected errors and discrepancies on customers' billing statements as necessary.
  •  Demonstrated good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner.
  • Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
  • Generated copies of billing statements and researched billing history using computerized systems and microfiche when applicable.
  • Facilitated interactions with customers in a way that is in accordance with the Company's service strategy. Established rapport and promotes effective relationships.
  •  Attempted to collect delinquent account balances. Prepared work orders accurately; processes payments and enters credit card information accurately.-
  • Achieved overall call center performance goals, while impacting the business goals of the organization.
  •  Consistently met or exceeded established goals and performance metrics.
Education
RN Track) (Degree: Nursing Process, Current
 Miami Dade Community College - Miami, FL A.S.
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Resume Overview

Companies Worked For:

  • Patient Care America
  • United Healthcare
  • Comcast

School Attended

  • Miami Dade Community College

Job Titles Held:

  • Patient Care Coordinator
  • Customer Service Representative
  • Customer Account Executive

Degrees

  • RN Track) (Degree : Nursing Process , Current

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