Patient Advocate Operations Coordinator resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Microsoft Word and Excel.
Insurance practices
Patient relations
Decision making
Organizational skills
Appointment confirmation
Medical filing
Bookkeeping support
Schedule management
Bookkeeping, Safety
Charts, Sales
Conflict resolution, Speeches
Continuous improvement, Store management
Customer satisfaction
Decision making
Delivery
Directing
Documentation
Filing
Inspection
Inventory levels
Neat
Network
Policies
Prioritizing patients
Experience
Patient Advocate/Operations Coordinator, 09/2019 - Current Rochester General Health System – Clifton Springs, NY,
Documented patient activities, problems with coverage and hospital actions.
Assisted patients in selecting appropriate courses of actions and obtaining needed support.
Managed database of patient information and frequently used computerized systems to track details.
Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
Helped patients understand care, coverage and payment responsibilities and rights.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Coordinated between patients and healthcare professionals to meet patient needs.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Liaised between customers and management to ensure smooth operations delivery.
Managed administrative staff and trained new hires on office procedures and policies.
Performed various clerical tasks, including making phone calls, replying to emails and data entry.
Accurately documented each activity for each patient in specified databases.
Oversaw simultaneous functions with high efficiency and accuracy.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Answered and resolved customer questions and concerns.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with food safety guidelines to keep products within tight tolerances.
Assisted store management with meeting standards of service and quality in daily operations.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Performed store opening and closing procedures, including setting up registers and checking products.
Used Word and Excel to report inventory balances and cycle counts.
Education and Training
High School Diploma: , Expected in 2010 - Palm Beach Central High School - Wellington, FL GPA:
: , Expected in - Florida Gulf Coast University - Fort Myers, FL GPA:
: , Expected in - Palm Beach State College - Lake Worth, FL GPA:
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