Parts Manger / Physical Damage Appraiser Resume Example
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PARTS MANGER / PHYSICAL DAMAGE APPRAISER
Professional Summary
Sales management professional with prior experience in the Pittsburgh Market. Extensive network of contacts in the automotive industry. I am focused on customer satisfaction throughout all stages of the sales life cycle. I have a strong history of satisfying customers through top-notch service support. Quality-driven team player effective at managing money, delegating jobs and keeping multiple departments clean and neat. Throughout my years in the automotive industry I have worked under the roles of Parts Manager, Assistant Service Manager and Automotive Damage Appraiser.
Skills
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Work History
Parts Manger / Physical Damage Appraiser / / Fleetpride - Bridgeview , IL / 01.2017 - 12.2019
- Created an inventory management system to cut unneeded cost.
- Boosted the Parts Departments eficiency through implementation of a new profit matching system and management tactics.
- Earned the Top Shop Award for being the most profitable and highest quality out the North Eastern United States.
- Implemented Lean Process to reduce waste and make a better work environment which boosted pro it.
- Diagnosed specifications - Physical Body Damage, suspension, brake and hydraulic on domestic and foreign vehicles
- Scheduled service appointments, wrote repair orders, and implemented excellent customer service
- Guided Techs and Mechanics with decisions concerning repair guidelines of Insurance Companies
- Efficiently wrote estimates and repair orders for various Insurance Companies including Direct Repair Programs.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Physical Damage Appraiser / / Rohrich Collision Center - City , STATE / 12.2018 - 04.2019
- Worked with Insurance Companies and Adjusters to assess damage to Automobiles
- Helped determine Fraudulent Claims and Access Insurance Coverage
- Handled on Average upward of 20 Vehicle Claims per Day
- Managed all accounts payable/receivables for automotive claims
- Learned and maintained quality throughout entire Collision Process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to Claims Adjusters for further investigation and analysis.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Assistant Service Manager / / Lyles Auto - City , STATE / 05.2013 - 12.2016
- Fielded an average of 40 customer service calls per day.
- Recommended and helped customers select merchandise based on their needs.
- Served as a liaison between customers, store personnel and various store departments.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Trained new employees on company customer service policies and service level standards.
- Responsible for acquiring many commercial accounts and creating lasting relationships.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Developed and implemented employee incentive programs to promote top performance.
- Contributed to development, implementation and execution of maintenance programs.
Education
Brooke High School - City / 05.2013High School Diploma
Certifications
- Computer System Repair Technology Academic Achievement Award
- National Career Readiness Certificate
- Automotive Direct Repair Training for Geico, Nationwide, USAA, Progressive and State Farm
- Pennsylvania Motor Vehicle Physical Damage Appraisers License #875861
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Resume Overview
School Attended
- Brooke High School
Job Titles Held:
- Parts Manger / Physical Damage Appraiser
- Physical Damage Appraiser
- Assistant Service Manager
Degrees
- High School Diploma
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