Parts Manger / Physical Damage Appraiser Resume Example Service King Collision Center Of Crafton/Mcclaren

PARTS MANGER / PHYSICAL DAMAGE APPRAISER

Professional Summary

Sales management professional with prior experience in the Pittsburgh Market. Extensive network of contacts in the automotive industry. I am focused on customer satisfaction throughout all stages of the sales life cycle. I have a strong history of satisfying customers through top-notch service support. Quality-driven team player effective at managing money, delegating jobs and keeping multiple departments clean and neat. Throughout my years in the automotive industry I have worked under the roles of Parts Manager, Assistant Service Manager and Automotive Damage Appraiser.

Skills

Team Leadership
Certified Pennsylvania Motor Vehicle Physical Damage Appraiser
Outstanding Communication Skills
Conflict Resolution Skills
Reliable
Time Management
Organized
Excellent Multi-tasker
Proficient in Microsoft Office Suite
Detail Oriented
Employee Training Process Improvement Strategies
Troubleshooting and Problem Solving
Business Development
Computer Proficient
Knowledge of Accounts Payable/Receivable
Inventory Control
Vast knowledge of many automobile programs such as
CCCone
Accucenter
Napa Tracs
ERAccess

Profinet
Negotiations Expert
Lean Process
Cost Reduction and Containment
Personable
Academic, Insurance
Accounts payable, Inventory management
Automobiles, Inventory Control
Automotive, Team Leadership
Business Development, Access
Communication Skills, Negotiations
Computer Programming, Personnel
Cost Reduction, Policies
Customer satisfaction, Problem Solving
Excellent Customer Service
Detail Oriented, Time Management
Employee Training, Troubleshooting
Financial Accounting, Reduce waste
Operations management
Works well independently

Work History

Parts Manger / Physical Damage Appraiser / / Service King Collision Center of Crafton/McClaren - Pittsburgh, PA / 01.2017 - 12.2019

Created an inventory management system to cut unneeded cost.
Boosted the Parts Departments eficiency through implementation of a new profit matching system and management tactics.
Earned the Top Shop Award for being the most profitable and highest quality out the North Eastern United States.
Implemented Lean Process to reduce waste and make a better work environment which boosted pro it.
Diagnosed specifications - Physical Body Damage, suspension, brake and hydraulic on domestic and foreign vehicles
Scheduled service appointments, wrote repair orders, and implemented excellent customer service
Guided Techs and Mechanics with decisions concerning repair guidelines of Insurance Companies
Efficiently wrote estimates and repair orders for various Insurance Companies including Direct Repair Programs.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Physical Damage Appraiser / / Rohrich Collision Center - Pittsburgh, PA / 12.2018 - 04.2019

Worked with Insurance Companies and Adjusters to assess damage to Automobiles
Helped determine Fraudulent Claims and Access Insurance Coverage
Handled on Average upward of 20 Vehicle Claims per Day
Managed all accounts payable/receivables for automotive claims
Learned and maintained quality throughout entire Collision Process.
Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Identified suspicious claims, escalating issues to Claims Adjusters for further investigation and analysis.
Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

Assistant Service Manager / / Lyles Auto - Follansbee, WV / 05.2013 - 12.2016

Fielded an average of 40 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Served as a liaison between customers, store personnel and various store departments.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Trained new employees on company customer service policies and service level standards.
Responsible for acquiring many commercial accounts and creating lasting relationships.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Developed and implemented employee incentive programs to promote top performance.
Contributed to development, implementation and execution of maintenance programs.

Education

Brooke High School - Follansbee, WV / 05.2013High School Diploma

Certifications

Computer System Repair Technology Academic Achievement Award
National Career Readiness Certificate
Automotive Direct Repair Training for Geico, Nationwide, USAA, Progressive and State Farm
Pennsylvania Motor Vehicle Physical Damage Appraisers License #875861

Resume Overview

Companies Worked For:

Service King Collision Center of Crafton/McClaren
Rohrich Collision Center
Lyles Auto

School Attended

Brooke High School

Job Titles Held:

Parts Manger / Physical Damage Appraiser
Physical Damage Appraiser
Assistant Service Manager

Degrees

High School Diploma

Parts Manger / Physical Damage Appraiser Resume Example

Resume Score: 80%

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