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Parts Manger / Physical Damage Appraiser Resume Example

Resume Score: 80%

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PARTS MANGER / PHYSICAL DAMAGE APPRAISER
Professional Summary

Sales management professional with prior experience in the Pittsburgh Market. Extensive network of contacts in the automotive industry. I am focused on customer satisfaction throughout all stages of the sales life cycle. I have a strong history of satisfying customers through top-notch service support. Quality-driven team player effective at managing money, delegating jobs and keeping multiple departments clean and neat. Throughout my years in the automotive industry I have worked under the roles of Parts Manager, Assistant Service Manager and Automotive Damage Appraiser.

Skills
  • Team Leadership
  • Certified Pennsylvania Motor Vehicle Physical Damage Appraiser
  • Outstanding Communication Skills
  • Conflict Resolution Skills
  • Reliable
  • Time Management
  • Organized
  • Excellent Multi-tasker
  • Proficient in Microsoft Office Suite
  • Detail Oriented
  • Employee Training Process Improvement Strategies
  • Troubleshooting and Problem Solving
  • Business Development
  • Computer Proficient
  • Knowledge of Accounts Payable/Receivable
  • Inventory Control
  • Vast knowledge of many automobile programs such as
  • CCCone
  • Accucenter
  • Napa Tracs
  • ERAccess
  • Profinet
  • Negotiations Expert
  • Lean Process
  • Cost Reduction and Containment
  • Personable
  • Academic, Insurance
  • Accounts payable, Inventory management
  • Automobiles, Inventory Control
  • Automotive, Team Leadership
  • Business Development, Access
  • Communication Skills, Negotiations
  • Computer Programming, Personnel
  • Cost Reduction, Policies
  • Customer satisfaction, Problem Solving
  • Excellent Customer Service
  • Detail Oriented, Time Management
  • Employee Training, Troubleshooting
  • Financial Accounting, Reduce waste
  • Operations management
  • Works well independently
Work History
Parts Manger / Physical Damage Appraiser / / Service King Collision Center of Crafton/McClaren - Pittsburgh, PA / 01.2017 - 12.2019
  • Created an inventory management system to cut unneeded cost.
  • Boosted the Parts Departments eficiency through implementation of a new profit matching system and management tactics.
  • Earned the Top Shop Award for being the most profitable and highest quality out the North Eastern United States.
  • Implemented Lean Process to reduce waste and make a better work environment which boosted pro it.
  • Diagnosed specifications - Physical Body Damage, suspension, brake and hydraulic on domestic and foreign vehicles
  • Scheduled service appointments, wrote repair orders, and implemented excellent customer service
  • Guided Techs and Mechanics with decisions concerning repair guidelines of Insurance Companies
  • Efficiently wrote estimates and repair orders for various Insurance Companies including Direct Repair Programs.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Physical Damage Appraiser / / Rohrich Collision Center - Pittsburgh, PA / 12.2018 - 04.2019
  • Worked with Insurance Companies and Adjusters to assess damage to Automobiles
  • Helped determine Fraudulent Claims and Access Insurance Coverage
  • Handled on Average upward of 20 Vehicle Claims per Day
  • Managed all accounts payable/receivables for automotive claims
  • Learned and maintained quality throughout entire Collision Process.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Identified suspicious claims, escalating issues to Claims Adjusters for further investigation and analysis.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Assistant Service Manager / / Lyles Auto - Follansbee, WV / 05.2013 - 12.2016
  • Fielded an average of 40 customer service calls per day.
  • Recommended and helped customers select merchandise based on their needs.
  • Served as a liaison between customers, store personnel and various store departments.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Trained new employees on company customer service policies and service level standards.
  • Responsible for acquiring many commercial accounts and creating lasting relationships.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Developed and implemented employee incentive programs to promote top performance.
  • Contributed to development, implementation and execution of maintenance programs.
Education
Brooke High School - Follansbee, WV / 05.2013High School Diploma
Certifications
  • Computer System Repair Technology Academic Achievement Award
  • National Career Readiness Certificate
  • Automotive Direct Repair Training for Geico, Nationwide, USAA, Progressive and State Farm
  • Pennsylvania Motor Vehicle Physical Damage Appraisers License #875861
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Resume Overview

Companies Worked For:

  • Service King Collision Center of Crafton/McClaren
  • Rohrich Collision Center
  • Lyles Auto

School Attended

  • Brooke High School

Job Titles Held:

  • Parts Manger / Physical Damage Appraiser
  • Physical Damage Appraiser
  • Assistant Service Manager

Degrees

  • High School Diploma

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