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Parts Counter Person Resume Example

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PARTS COUNTER PERSON
Professional Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Talented [Job Title] knowledgeable about [Task], [Skill] and [Skill]. Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field.

Skills
  • Team leadership
  • Purchasing oversight
  • Operations management
  • Staff training
  • Returns processing
  • Promotional planning
  • Improving customer satisfaction
  • Inventory coordination
  • Customer relationship development
  • Parts ordering and management
  • Retail merchandising specialist
  • Outstanding interpersonal skills
  • Data entry
  • Computer literate
  • Stocking
  • Upselling techniques
  • Merchandising
  • Strong work ethic
  • Opening and closing procedures
  • Credit card transactions
  • Basic administrative knowledge
  • Goal-oriented
  • Skilled problem solver
  • Retail sales
  • Personable
  • Bilingual in Spanish
  • Superior organization ability
  • People-oriented
  • Active listening skills
  • Customer-oriented
  • Sales experience
  • Training and development
  • Shipment processing
  • Accurate money handling
  • Natural leader
  • Consistently meets sales goals
  • Motivated team player
  • Cash register familiarity
  • POS systems knowledge
  • Friendly demeanor
Work History
Parts Counter Person, 07/2007 to Current
International Cars, Ltd. – Danvers , MA
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Mitigated financial discrepancies by managing [Task], damaged goods and back orders.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
  • Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
PARTS MANAGER, 02/2004 to 07/2007
Ciocca Dealerships – Flemington , NJ
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Moved agriculture parts to designated bays for deliveries using mechanized equipment while overseeing safety procedures.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Ordered parts for customers, repair shops and service department for use in dairy and agriculture equipment.
  • Met with [Number][Type] suppliers to discuss return of unused products to recoup wasted dollars.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Improved operational efficiencies by creating and deploying effective [Type] system to advance [Type] methods for approximately [Number] orders per [Timeframe].
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Rearranged parts department to better serve changing trends through [Action] and [Action].
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
  • Partnered with managers to implement operational enhancements for paperwork processing, [Task] and [Task].
Service Technician, 05/1988 to 06/2000
Gn Group – Bethesda , MD
  • Efficiently troubleshot and repaired Tractor equipment to cut company costs and maximize productivity.
  • Cleaned and lubricated parts to keep agriculture equipment operating at peak performance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Serviced agriculture equipment to ensure expedient repair and minimal downtime.
  • Assisted team members with agriculture and on road equipment troubleshooting and diagnostics.
Education
Associate of Science: Computer Installation And Repair Technology, 06/2004
INSITUTE oF TECHNOLOGY - City
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • INSITUTE oF TECHNOLOGY

Job Titles Held:

  • Parts Counter Person
  • PARTS MANAGER
  • Service Technician

Degrees

  • Associate of Science : Computer Installation And Repair Technology , 06/2004

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