Parts Counter Person Resume Example
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PARTS COUNTER PERSON
Professional Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Talented [Job Title] knowledgeable about [Task], [Skill] and [Skill]. Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field.
Skills
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Work History
Parts Counter Person, 07/2007 to Current
International Cars, Ltd. – Danvers , MA
International Cars, Ltd. – Danvers , MA
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Mitigated financial discrepancies by managing [Task], damaged goods and back orders.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Coordinated with [Type] team in developing project plans for prioritized initiatives.
PARTS MANAGER, 02/2004 to 07/2007
Ciocca Dealerships – Flemington , NJ
Ciocca Dealerships – Flemington , NJ
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Moved agriculture parts to designated bays for deliveries using mechanized equipment while overseeing safety procedures.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops and service department for use in dairy and agriculture equipment.
- Met with [Number][Type] suppliers to discuss return of unused products to recoup wasted dollars.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved operational efficiencies by creating and deploying effective [Type] system to advance [Type] methods for approximately [Number] orders per [Timeframe].
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Rearranged parts department to better serve changing trends through [Action] and [Action].
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
- Partnered with managers to implement operational enhancements for paperwork processing, [Task] and [Task].
Service Technician, 05/1988 to 06/2000
Gn Group – Bethesda , MD
Gn Group – Bethesda , MD
- Efficiently troubleshot and repaired Tractor equipment to cut company costs and maximize productivity.
- Cleaned and lubricated parts to keep agriculture equipment operating at peak performance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Serviced agriculture equipment to ensure expedient repair and minimal downtime.
- Assisted team members with agriculture and on road equipment troubleshooting and diagnostics.
Education
Associate of Science: Computer Installation And Repair Technology, 06/2004
INSITUTE oF TECHNOLOGY - City
INSITUTE oF TECHNOLOGY - City
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Resume Overview
School Attended
- INSITUTE oF TECHNOLOGY
Job Titles Held:
- Parts Counter Person
- PARTS MANAGER
- Service Technician
Degrees
- Associate of Science : Computer Installation And Repair Technology , 06/2004
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