Parts Counter Person Resume Example N & S TRACTOR

PARTS COUNTER PERSON

Professional Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Talented [Job Title] knowledgeable about [Task], [Skill] and [Skill]. Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field.

Skills

Team leadership
Purchasing oversight
Operations management
Staff training
Returns processing
Promotional planning
Improving customer satisfaction
Inventory coordination
Customer relationship development
Parts ordering and management
Retail merchandising specialist
Outstanding interpersonal skills
Data entry
Computer literate
Stocking
Upselling techniques
Merchandising
Strong work ethic
Opening and closing procedures
Credit card transactions

Basic administrative knowledge
Goal-oriented
Skilled problem solver
Retail sales
Personable
Bilingual in Spanish
Superior organization ability
People-oriented
Active listening skills
Customer-oriented
Sales experience
Training and development
Shipment processing
Accurate money handling
Natural leader
Consistently meets sales goals
Motivated team player
Cash register familiarity
POS systems knowledge
Friendly demeanor

Work History

Parts Counter Person, 07/2007 to Current
N & S TRACTOR – DOS PALOS, CALIFORNIA

Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Mitigated financial discrepancies by managing [Task], damaged goods and back orders.
Completed all sales and service documentation for customer and business records and provided receipts of purchase.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Handled all customer service issues quickly to maintain high satisfaction levels.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Coordinated with [Type] team in developing project plans for prioritized initiatives.

PARTS MANAGER, 02/2004 to 07/2007
MERCED HESSTON – MERCED, CALIFORNIA

Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Moved agriculture parts to designated bays for deliveries using mechanized equipment while overseeing safety procedures.
Analyzed sales trends to follow demands of customers and in-shop needs.
Ordered parts for customers, repair shops and service department for use in dairy and agriculture equipment.
Met with [Number][Type] suppliers to discuss return of unused products to recoup wasted dollars.
Submitted reports to senior management to aid in business decision-making and planning.
Improved operational efficiencies by creating and deploying effective [Type] system to advance [Type] methods for approximately [Number] orders per [Timeframe].
Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
Rearranged parts department to better serve changing trends through [Action] and [Action].
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
Partnered with managers to implement operational enhancements for paperwork processing, [Task] and [Task].

Service Technician, 05/1988 to 06/2000
NYLANDER & SORENSON – DOS PALOS, CALIFORNIA

Efficiently troubleshot and repaired Tractor equipment to cut company costs and maximize productivity.
Cleaned and lubricated parts to keep agriculture equipment operating at peak performance.
Reviewed technical documentation to complete equipment maintenance and repair.
Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Gained knowledge of standard equipment, including manufacturer repair guidelines.
Inspected equipment to diagnose operational issues.
Evaluated systems according to predetermined checklist and noted issues.
Serviced agriculture equipment to ensure expedient repair and minimal downtime.
Assisted team members with agriculture and on road equipment troubleshooting and diagnostics.

Education

Associate of Science: Computer Installation And Repair Technology, 06/2004
INSITUTE oF TECHNOLOGY - Salida, CA

Resume Overview

Companies Worked For:

N & S TRACTOR
MERCED HESSTON
NYLANDER & SORENSON

School Attended

INSITUTE oF TECHNOLOGY

Job Titles Held:

Parts Counter Person
PARTS MANAGER
Service Technician

Degrees

Associate of Science : Computer Installation And Repair Technology , 06/2004

Parts Counter Person Resume Example

Resume Score: 80%

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