Part Time Guest Services Representative resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare and hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Skills
Schedule mastery
Credit card payment processing
Active listening
Office equipment proficiency
Call center experience
Customer relations
Experience
09/2020 to CurrentPart Time Guest Services RepresentativeJordan's Furniture | Ashland, MA,
Making reservations in person or over the phone
Processing credit card and cash payments
Checking guests in and out
Making sure al guests needs are met
Overseeing breakfast during breakfast hours
Communicating with maintenance and housekeeping staff
02/2018 to CurrentMedical Office SpecialistAnmed Health | Honea Path, SC,
Acquire insurance authorizations for procedures and tests ordered by attending physician.
Schedule appointments for patients via phone and in person.
Use eCW software to process patient payments and update accounts.
Communicate with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Collect forms, copy insurance cards and coordinate patient information for billing and insurance processing.
Assist with referrals and prepare medical records for patients.
Maintain confidentiality of records relating to clients' treatment
Prepare and attach all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Collect information, verify insurance and collect co-payments for average of 15 patients each day.
02/2018 to 09/2020Part Time Guest Experience RepresentativeOrlando Magic | Lakeland, FL,
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Monitored reservations to track incoming parties and special events.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Facilitated front desk operations for busy high-volume hotel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
12/2014 to 02/2018Front Desk ManagerHighgate Hotels | Dickson City, PA,
Corrected guest issues promptly with knowledgeable and friendly service.
Provided concierge services for guests as needed.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Managed customer complaints and rectified issues to complete satisfaction.
Created and optimized employee schedules to secure proper coverage for all shifts.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Monitored reservations to track incoming parties and special events.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Supervised team of 5 Guest Experience Representatives and 2 Breakfast Hosts, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Education and Training
Expected in 07/2012Diploma | Medical AssistingVirginia College Of Richmond, Richmond, VA, GPA:
President's and Dean's List Honoree every semester
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