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Overnight Manager In Charge (MIC) Resume Example

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OVERNIGHT MANAGER IN CHARGE (MIC)
Summary
  • Experienced Store Manager equipped with extensive experience in retail management and sales.
  • Employs excellent leadership skills and multi-tasking strengths.Determined with strong interpersonal skills and extensive retail and sales experience.
  • Adept at problem solving, customer service and hiring and training hardworking, quality staff.
  • Reliable Department Manager with 14 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
  • Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader

  • Flexible schedule
  • Reliable
  • Sales professional
  • Fashion and design background
  • Recruiting and interviewing
  • Team-oriented
  • Conflict resolution skills


Accomplishments
  • Promoted to Store Overnight Manager in Charge after being 7 months in the Grocery Stock Controller position.
  • Awarded employee of the month in 2014.
  • Increased employee efficiency by improving work procedures in a timely manner
  • Developed and implemented new loss prevention methods which resulted in a 70% reduction in shrinkage rates..
  • Decreased overtime pay from 100% to 10% by improving workers training, work procedures and work effectiveness process..
  • Recently graduated from college and received an Associates Degree in Business Management Technology.
Experience
Overnight Manager In Charge (MIC)02/2013 to CurrentHEB Food StoreCity , STATE
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Implemented customer satisfaction metrics.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales and inventory.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed a series of training sessions to advance from Department Lead to Overnight Manager in Charge.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers and sales floor employees on store procedures and policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandizing ideas at team sale meetings.
Department Manager / Warehouse Inventory Supervisor05/2003 to 11/2012Wal - MartCity , STATE
  • Delivered excellent customer service by greeting and assisting each customer.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Addressed customer inquiries and resolved complaints.
  • Directed and supervised employees engaged in sales and inventory.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Wrote order supply requests to replenish merchandise in department.
  • Trained all new employees on store procedures and policies.
  • Analyzed marketing information and translated it into strategic plans.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandizing ideas at team sale meetings.
Education
Associate of Applied Science: Business Management Technology2016Texas State Technical CollegeCity, State, United States
  • 3.40 GPA
College hours in Criminal Justice2004University of Texas at BrownsvilleCity, State, United States
High School Diploma: Criminal Justice2002James Pace HighCity, State, United States
  • Member of Marine Corps Junior Reserve Officer Training Corps (MCJROTC) .

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How this resume score could be improved?

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Resume Overview

School Attended

  • Texas State Technical College
  • University of Texas at Brownsville
  • James Pace High

Job Titles Held:

  • Overnight Manager In Charge (MIC)
  • Department Manager / Warehouse Inventory Supervisor

Degrees

  • Associate of Applied Science : Business Management Technology 2016
    College hours in Criminal Justice 2004
    High School Diploma : Criminal Justice 2002

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