Overnight Manager In Charge (MIC) Resume Example HEB Food Store

OVERNIGHT MANAGER IN CHARGE (MIC)

Summary

Experienced Store Manager equipped with extensive experience in retail management and sales.
Employs excellent leadership skills and multi-tasking strengths.Determined with strong interpersonal skills and extensive retail and sales experience.
Adept at problem solving, customer service and hiring and training hardworking, quality staff.
Reliable Department Manager with 14 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.

Highlights

Accomplishments

Promoted to Store Overnight Manager in Charge after being 7 months in the Grocery Stock Controller position.
Awarded employee of the month in 2014.
Increased employee efficiency by improving work procedures in a timely manner
Developed and implemented new loss prevention methods which resulted in a 70% reduction in shrinkage rates..
Decreased overtime pay from 100% to 10% by improving workers training, work procedures and work effectiveness process..
Recently graduated from college and received an Associates Degree in Business Management Technology.

Experience

Overnight Manager In Charge (MIC)02/2013 to CurrentHEB Food StoreCity , STATE

Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Implemented customer satisfaction metrics.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales and inventory.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Department Lead to Overnight Manager in Charge.
Completed weekly schedules according to payroll policies.
Trained all new managers and sales floor employees on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandizing ideas at team sale meetings.

Department Manager / Warehouse Inventory Supervisor05/2003 to 11/2012Wal - MartCity , STATE

Delivered excellent customer service by greeting and assisting each customer.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Addressed customer inquiries and resolved complaints.
Directed and supervised employees engaged in sales and inventory.
Fulfilled customer shipping needs using UPS and USPS methods.
Wrote order supply requests to replenish merchandise in department.
Trained all new employees on store procedures and policies.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandizing ideas at team sale meetings.

Education

Associate of Applied Science: Business Management Technology2016Texas State Technical CollegeCity, State, United States

College hours in Criminal Justice2004University of Texas at BrownsvilleCity, State, United States

High School Diploma: Criminal Justice2002James Pace HighCity, State, United States

Resume Overview

School Attended

Job Titles Held:

Degrees

Associate of Applied Science : Business Management Technology 2016
College hours in Criminal Justice 2004
High School Diploma : Criminal Justice 2002