Overnight Manager In Charge Mic resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Experienced Store Manager equipped with extensive experience in retail management and sales.
Employs excellent leadership skills and multi-tasking strengths.Determined with strong interpersonal skills and extensive retail and sales experience.
Adept at problem solving, customer service and hiring and training hardworking, quality staff.
Reliable Department Manager with 14 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Highlights
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Outstanding communication skills
Exceptional leader
Flexible schedule
Reliable
Sales professional
Fashion and design background
Recruiting and interviewing
Team-oriented
Conflict resolution skills
Accomplishments
Promoted to Store Overnight Manager in Charge after being 7 months in the Grocery Stock Controller position.
Awarded employee of the month in 2014.
Increased employee efficiency by improving work procedures in a timely manner
Developed and implemented new loss prevention methods which resulted in a 70% reduction in shrinkage rates..
Decreased overtime pay from 100% to 10% by improving workers training, work procedures and work effectiveness process..
Recently graduated from college and received an Associates Degree in Business Management Technology.
Experience
Overnight Manager In Charge (MIC), 01/2013 - Current HEB Food Store – City, STATE,
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Implemented customer satisfaction metrics.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales and inventory.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Department Lead to Overnight Manager in Charge.
Completed weekly schedules according to payroll policies.
Trained all new managers and sales floor employees on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandizing ideas at team sale meetings.
Department Manager / Warehouse Inventory Supervisor, 04/2003 - 10/2012 Wal - Mart – City, STATE,
Delivered excellent customer service by greeting and assisting each customer.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Addressed customer inquiries and resolved complaints.
Directed and supervised employees engaged in sales and inventory.
Fulfilled customer shipping needs using UPS and USPS methods.
Wrote order supply requests to replenish merchandise in department.
Trained all new employees on store procedures and policies.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandizing ideas at team sale meetings.
Education
Associate of Applied Science: Business Management Technology, Expected in 2016 - Texas State Technical College - Brownsville, Texas GPA:
3.40 GPA
: College hours in Criminal Justice, Expected in 2004 - University of Texas at Brownsville - Brownsville, Texas GPA:
High School Diploma: Criminal Justice, Expected in 2002 - James Pace High - Brownsville, Texas GPA:
Member of Marine Corps Junior Reserve Officer Training Corps (MCJROTC) .
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Resume Overview
School Attended
Texas State Technical College
University of Texas at Brownsville
James Pace High
Job Titles Held:
Overnight Manager In Charge (MIC)
Department Manager / Warehouse Inventory Supervisor