Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced and passionate hospital services clinician and manager - with 13 years of administrative and clinical experience in multiple settings, including outpatient, acute, and rehab hospital setting, as well as skilled nursing facilities and home health. Pursuing leadership roles in healthcare management focused on providing high quality and patient-centered care, in a timely and cost-effective manner.

  • Hospital Ambulatory Operations
  • Healthcare Finance
  • Value-Based Care
  • Patient Experience
  • Leadership and Employee Engagement
  • Healthcare Data Analytics
  • Physician Engagement
  • Patient Access
  • Quality, Process Improvement and Patient Safety
  • Strategic Planning
Work History and Achievements
Outpatient Rehab Supervisor, 07/2010 to Current
Brookdale Senior LivingClinton, MS,
  • Responsible for day to day operations of Outpatient Rehab Department, including budgeting, staffing, provider relations, marketing, and patient experience
  • Familiarity with multi-setting care coordination , process improvement, quality and safety. Experienced with collaborative and multi-disciplinary care delivery to maximize operational efficiency
  • Involved with strategic planning of Rehab Department, aligned with hospital mission and vision
  • As leader of Outpatient team, assisted in development and implementation of electronic medical record documentation (2012) of department, in line with hospital transition to EMR
  • Familiar with need for clinical integration of health information systems to achieve improved quality of care, patient safety and satisfaction. Healthcare data analytics background
  • Knowledgeable with current reimbursement and clinical documentation requirements, and value-based healthcare practice including various payment models. Familiar with use of data analytics/business intelligence
  • First place, 2018 staff essay competition on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
  • Familiar with accreditation process and participated as scribe in The Joint Commission survey process (2019) of GMC
  • Part of hospital Safe Patient Handling and Wellness Team (2011-2015)
  • Oriented with population health and current healthcare delivery models
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Familiar with diverse Southern California population, with years of working with multi-cultural clientele
Sr. Director of Rehab l, 06/2008 to 07/2010
Hallmark RehabilitationCity, STATE,
  • Worked with Area Manager to handle operations in multiple rehab departments/locations in skilled nursing setting in San Gabriel Valley area
  • In charge of coordination of care between Rehab Department and other members of various facilities’ multi-disciplinary care team
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities
  • Improved patient satisfaction of Rehab Dept services to 100% within first 4 months of taking over role
Physical Therapist Assistant, 12/2005 to 06/2008
Hallmark RehabilitationCity, STATE,
  • Provided clinical care in line with California PTA practice act, while working with multidisciplinary teams in the skilled nursing setting., provided clinical care in line with California PTA practice act, while working with multidisciplinary teams in the acute and rehab hospital setting
  • Worked with geriatric patient setting to understand needs and provide skilled rehab services for those recent admissions and long-term care residents
  • Increased clinical productivity from 80 to 90 percent during six-month period, starting withf transition
Physical Therapist Assistant l, 01/2004 to 12/2005
Garfield Medical Center, AHMC HealthcareCity, STATE,
  • Provided physical therapy treatment to patients of various diagnoses, as directed by Physical Therapist, following plan of care and reporting of functional outcomes, including accomplishment of short-term and long-term goals
  • Communicated with physicians to provide updates on patient care,
  • Improved productivity through 10 percent increase in case load with acute rehab patients
Masters: Healthcare Administration, Expected in 2019
University of Southern California - Los Angeles, CA
  • Vice President of EMHA , Upsilon Phi Delta USC Chapter, National Healthcare Administration Honor Society
Associate of Arts: Physical Therapy Assistant, Expected in 2003
Cerrito College - Norwalk, CA
Bachelor of Science: Physical Therapy, Expected in 2000
University of Santo Tomas - Manila, Philippines ,
  • Physical Therapist Assistant, Physical Therapy Board of California
  • Basic Life Support, American Red Cross
  • Certified Office Ergonomic Evaluator
  • OSHA Certificate in Healthcare Safety (in progress), OSHA Training Institute, Carson, CA
  • Healthcare Data Analytics certificate, HIMSS Feb 2020
  • Certified Professional in Healthcare Quality, Candidate, National Association for Healthcare Quality

Healthcare Financial Management Association, member

National Association for Healthcare Quality, member

American College of Healthcare Executives , member

Institute of Healthcare Improvement, member

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School Attended

  • University of Southern California
  • Cerrito College
  • University of Santo Tomas

Job Titles Held:

  • Outpatient Rehab Supervisor
  • Sr. Director of Rehab l
  • Physical Therapist Assistant
  • Physical Therapist Assistant l


  • Masters
  • Associate of Arts
  • Bachelor of Science

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