Over 26 years of extensive Management/Director background from Kaiser Permenente. Innovative, customer-oriented pharmacy administrator with background in managed care. Strong background in quality assurance, system analysis and management principles and practices. Seeking a leadership role within an integrated delivery system.
Conflict resolution ability
Retail pharmacy procedure knowledge
Strong knowledge of Pharmacy Federal/State Regulations
Driving continuous improvement
Excellent verbal/written communication
Policy and program development expertise
Strategic planning capability
Planning and development
Quality improvement competency
Medication Inventory Management
Outpatient Pharmacy Director, 03/2007 to Current Kaiser Permanente – Sacramento Medical Center, 2025 Morse Ave, Sacramento Responsible for the management of all aspects of Kaiser Permanente Sacramento Outpatient Services in 6 pharmacy locations. Ensures compliance of Federal and State laws and regulations and KP policy policy and procedures. Develop and implemented KP pharmacy initiatives to enhance quality, service, and cost effectiveness. Worked collaboratively with physicians and medical staff to implement workflows and quality/service projects. Developed and implemented capital and operating budgets. Oversight of personnel management with 12 direct report outpatient managers. Accountable for KP Sacramento's pharmacy quality, service and fiscal outcomes. Responsible for multiple Sacramento pharmacy services, retail business expansion, performance measures, and regulatory compliance. Develops service initiatives to meet the demands of future pharmacy growth. Provided leadership and guidance to pharmacy managers in handling union grievances. Developed strong collaborative relationships with Kaiser Sacramento area Hospital Leadership, Medical group, and National/Regional Pharmacy to achieve pharmacy goals.
Outpatient Pharmacy Manager, 01/1996 to 03/2007 Kaiser Permanente – Point West - 1650 Response Road, Sacramento Responsible for the day to day activities of the Kaiser Permanente Point West Pharmacy. Developed the pharmacy design template and was the original pharmacy manager who started up the pharmacy and implemented processes with all KP Point West Departments and Medical group. Was responsible for the union negotiations with SEIU-UHW and Guild of Professional Pharmacists upon the opening of the Point West Pharmacy. Responsible for the compliance of Federal and State laws and regulations, TJC, OSHA, SBOP and Statewide KP policy and procedures. Responsible for the day to day operations of the pharmacy in terms of drug distribution, drug education, retail business expansion, performance measures, regulatory compliance, employee development, and multi-disciplinary team development. Provides personnel management activities such as recruiting, hiring, training, evaluating, and/or termination of pharmacy personnel.
Lead Pharmacist, 03/1995 to 01/1996 Kaiser Permanente – Sacramento Pharmacy Call Center, 3240 Arden Way, Sacramento Founding developer of the Kaiser Permanente Pharmacy Call Center. Developed Call Center policy and procedures, ensured compliance/regulatory requirements were met, collaborated with all other KP departments such as IT, Telephony, and Regional Pharmacy operations. Was responsible for the personnel management of the Pharmacy Call Center. Developed business project justification for the Pharmacy Call Center to improve cost effectiveness, improve efficiency, and consistent quality care. Also worked with Chief of Allergy, Dr. Arif Seyal to develop a Comprehensive Asthma Management Program (CAMP) in Sacramento. Other responsibilities include drug education to Kaiser Permanente Sacramento physicians on the Arden campus. Educated physicians about cost-effective drug initiatives and influence the change in prescribing habits.
Outpatient Pharmacist, 07/1990 to 03/1995 Kaiser Permanente – Arden Pharmacy, 3481 Arden Way, Sacramento Consulted with patients and medical personnel regarding medication therapy. Provided direction to pharmacy staff such as technicians, clerks, and interns. Dispensed, compounded, procured, stored and distributed pharmaceutical products and provided medical personnel with medication information.
Pharm.D.: Pharmacy, 1990 University of the Pacific - Stockton, CA