operator exelon security operations center esoc resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dynamic professional with more than three years of experience in physical security and continuity of operations for leading energy company. Proven track record of executing strategies that exceed client and employee expectations while ensuring alignment with diverse regulatory compliance. Keen grasp of ethics, security, and law enforcement as well as cross-functional leadership. Leverage strong analytical, collaborative, and decisive leadership to direct multifaceted critical projects.

  • Surveillance
  • Regulatory Compliance
  • Risk Mitigation
  • Cross-Functional Leadership
  • Process Improvement
  • Homeland Security
  • Strategic Planning
  • Training and Development
11/2010 to Current
Operator, Exelon Security Operations Center (ESOC) Exelon Corporation City, STATE,
  • Oversee various nationwide sites in proprietary company command and control center, protecting many falling under local, state, and federal regulatory compliance.
  • Trusted to activate various site-alert notifications and protocols to ensure safety of company employees and assets in crisis situations, while following standard practices and procedures.
  • Trusted to serve as interim lead operator, supervising team of operators, input, update and delivering shift report data to aid next shift, while delegating projects and approving all outgoing messages.
  • Deliver detailed security incident reports regarding property damage, theft, unauthorized persons, suspicious activity, and additional risk situations.
  • Positive identification and escorting of company visitors and business contacts to ensure site security.
  • Provide answers to customer inquiries, both telephonically and in person.
09/2011 to 11/2012
Associate Planning Analyst, Business Continuity (COOP) Exelon Corporation City, STATE,
  • Scheduled and tracked records of CPR/AED training courses while maintaining all emergency supplies and AEDs company-wide in computer software applications.
  • Coordinated weekly system updates and maintenance of business continuity website.
  • Drove crisis communications program, including Wireless Protection Service (WPS), Government Emergency Telecommunication Service (GETS), and satellite phones.
  • Delivered regular training and guidance to all subscribed employees, through the utilization of company forms, automated systems and charts.
05/2011 to 07/2011
Internship, Security Operations Support Constellation Energy (now Exelon) City, STATE,
  • Partnered with Director of Security Operations Support Unit to update automated systems with critical documents to guarantee business objectives were aligned with North American Electric Reliability Corporation (NERC) regulations.
  • Key contributor of technical documents to develop a Sabotage and Event Reporting training program, which is mandatory for all company employees.
  • Prepared drafts of daily situation reports for Management Committee during Hurricane Irene.
05/2010 to 07/2010
Internship - Security Field Operations Constellation Energy (now Exelon) City, STATE,
  • Collaborated with Security Specialist to conduct security assessments of multiple substations around the metropolitan area.
  • Designed initial draft of suspicious packages procedures and instructions for use in all company mail rooms.
  • Co-created on-the-job training presentation, presented by Corporate Security at career fairs.
  • Revitalized employee contact information and site locations for Security Operations Center (SOC) in a computer software program to enhance operational capability.
Expected in 2012
Bachelor of Science: History
Towson University - Towson, MD
  • Certified in Homeland Security Level I (CHS-I) - License # 119125 American Board for Certification in Homeland Security; Online; March 2013.
  • Certified Emergency Telecommunicator National Academies of Emergency Dispatch (NAED); Owings Mills, MD; May 2012.
  • Suspicious Activity Reporting Private Sector Security Training Nationwide SAR Initiative; Online -; April 2013
  • Interviewing and Interrogation
  • John E. Reid & Associates, Inc.; July 2010

American Board for Certification in Homeland Security

February 2013 - Present

American Society for Industrial Security (ASIS)

December 2012 - Present



Claire, Jessica, Italian Organized Crime - A Transnational Criminal Empire, Towson International Journal (Spring 2012).

  • Excellent oral and written communication skills.
  • Ability to type 40+ words per minute
  • Extensive experience using software applications and computer equipment; including but not limited to MS Word, PowerPoint, Excel, Access
  • Proficient with various physical security information management systems including: Andover Continuum, CCure 9000 (Software House), Control Point, Enterprise Buildings Integrator (Honeywell), ExacqVision and Video Central Gold (AdPro).
  • Experience with Technical Surveillance Counter-Measures (TSCM).

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Resume Overview

School Attended

  • Towson University

Job Titles Held:

  • Operator, Exelon Security Operations Center (ESOC)
  • Associate Planning Analyst, Business Continuity (COOP)
  • Internship, Security Operations Support
  • Internship - Security Field Operations


  • Bachelor of Science

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