As a young professional in the industry, I aspire to obtain an assistant management position in hotel operations expand my professional network and knowledge. I am courteous service professional with a strong dedication to exceeding expectations.
Marketing/Public Relations Chair, American Hotel and Lodging Association (AH&LA)
*Special Events Coordinator, Delta Phi Epsilon Sorority Delta Nu Chapter
*Member, Professional Convention Management Association (PCMA)
Microsoft Office Suite: Strong proficiency in Excel
Basic communication of Spanish and Greek
Proficient in Micros POS system
Proficient in Lightspeed and REX computer programs
Food and beverage services
Operations Corporate Management Trainee, 08/2016 to Current Hyatt Regency Waikiki Beach Resort and Spa – Honolulu, HI
Train under management to learn hotel operations.
Assist in scheduling, forecasting, and payroll in restaurant outlet operations.
Responsible for adhering to union collective bargain agreement rules.
Promoted the hotel brand's loyalty through Hyatt brand training.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Updated team members about changes in hotel products, services, pricing and policies through pre-shifts each day.
Housekeeping Intern, 09/2015 to 11/2015 The Sheraton Philadelphia Society Hill – Philadelphia, PA
Supervise room attendants.
Responsible for inspecting VIP rooms based on Sheraton brand standards
Accommodated guests' requests for maid service
Assist in closing responsibilities
Rooms Intern, 06/2015 to 08/2015 The Sheraton Downtown Seattle – Seattle, WA
Inspection of rooms based on Sheraton brand standards.
Operating REX room expeditor program.
Check in and check out guests using Lightspeed Galaxy computer program.
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Peer Trainer, 07/2008 to 05/2015 Ann's Choice Retirement Community Garden Room Restaurant – Warminster, PA
Responsible for training new dining staff on proper restaurant procedures and service policies.
Delivered meals to residents.
Worked under the management team to ensure that each residents need was fulfilled.
Organized and established seating charts.
Bachelor of Science: Hospitality Management Tourism and Hospitality Management Hospitality Operations, December 2016 Temple University - Philadelphia, PA
Special Events Coordinator, Delta Phi Epsilon Sorority