Accustomed to working in fast paced environments with the ability to think quickly, successfully and
handle difficult task. Excellent interpersonal skills, ability to work well with others, in both supervisory and
or support staff roles.
Member, Soroptomist Chapter of Tuscsloosa 2013- Present
Safety Council Member at APCO
Volunteer Parent for American Christian Academy
November 2015-CurrentOperating Room LiaisonSteris/IMS | Grandview Medical Center
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Entered patient, procedure and equipment into computer system.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Created and maintained computerized record management systems to record and process data and generate reports.
August 1998-August 2008Customer Service Rep/ Operations Assistant | Alabama Power Company | Tuscaloosa, AL
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided an elevated customer experience to generate a loyal clientèle.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Received, screened and routed incoming calls.
Managed multi phone lines and numerous channels of two way.
Dispatched crew members to trouble cases.
December 2015Certification : Sterile ProcessingJeremiah's Hope Academy, Birmingham, ALSterile Processing
Associate of Applied Science: State Community College, Tuscaloosa, ALCompleted 127 credit hours