Passionate about helping customers and creating a satisfying shopping experience. Client-focused with broad knowledge of the current market trends. Reliable and friendly who quickly learns and masters new concepts and skills. Retail sales professional who excels in fast-paced, deadline-driven environments. Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Creative Motion Graphic Design Specialist experienced in multimedia design and development for a broad-range of clients. Quality-driven and practical Systems Administrator.
|Skills||Experience||Total Years||Last Used|
|Windows, Mac OSX||Advance||15||2015|
|Adobe CS, Microsoft Office, Final Draft, iLife||Proficient||15||2015|
Routinely helped customers each day in a high-volume retail outlet. Diagnosed hardware and software failures and resolved technical issues with a 99% success rate. Collaborated with three time Emmy Award-winning producers. Lead Editor, Motion Graphics Writer, Director and Produced for top rated independent films and television programming.
Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, and graphics cards. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Performed desktop and laptop repairs in a timely manner.
Established long-term customer relationships through prompt and courteous service.Operated motor vehicles in a safe and efficient manner.Met and surpassed productivity targets and quality standards.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.
Develop company website including advertisements, brochures and logo. Designed and deployed weekly email campaigns that increased revenue for website owners. Created HTML email templates and newsletters for e-mail marketing campaigns. Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase. Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest industry trends. Collaborated with customer service team to give exceptional service throughout the entire shopping experience.
Produced documentaries, reality shows, and live events. Coordinated post-production for different productions. Drafted television and film budgets and monitored expenditures. Setup equipment for broadcasts and promotions at remote station. Wrote and produced short-form content, reels and image spots. Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns for local and national television broadcast
Designed and printed online interactive sales and marketing material. Created visuals that appeal to leaders in the industry and high-tech world. Designed unique print materials, including advertisements, brochures and logos. Adhered to all corporate brand guidelines when preparing graphic materials. Assisted in developing and maintaining user-friendly websites. Maintained a calm, professional demeanor when faced with high volume workloads through production.
Maintained composure and patience in face of difficult customer situations. Processed inbound and outbound technical support calls. Performed desktop and laptop repairs for Apple branded computers. Coordinated hardware and software repair processes with vendors. Resolved customer complaints and concerns. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers.
Displayed the appropriate signage. Arranged items in favorable positions and areas of the store for optimal sales. Assisted in gathering and moving materials and equipment for the assigned displays. Replenished floor stock and processed shipments to ensure product availability for customers.Reconciled daily inventory in Warehouse. Oversaw the organizing and product storage in stock areas. Resolved problems for customers, warehouses and carriers.
Coursework included: Literary Research, Character Creation & Development, Script Analysis & Criticism, Writing for Game, Storytelling & Storyboarding for Animation, Editing for Film Game and Animation Script
Coursework included: Communication, Leadership & Management, Music Law & Contracts, International Business, Television Business, Event Management, Entertainment Media Distribution, Finance and Accounting!
Art History, Digital Audio and Video, Design and Art Theory, Web Design, Digital Publishing, Media Integration, Color Theory, Graphic Design, Interactive Media Design and Usability
Coursework included: Film History, Special Effects for Film, Directing, Cinematography, Screenwriter, Sound for Film, Production Design, Pre-production, Production, Post-production
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