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Knowledgeable and dedicated customer service professional with extensive experience in costumer service Representative agent industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
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- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Improved blood collection process by preparing supplies to match patient load.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Association of Information Technology Professionals
- Association for Computing Machinery
- focus on the value
- International Customer Service Association
- PT - Phlebotomy Technician
- DPT - Donor Phlebotomy Technician
- Certified phlebotomy technician - July 2021
I just became certified phlebotomy technician. I'm ready to experience more and start my new career in the medical field. l am a very quick learner and catch on as quick as possible.
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Resume Overview
School Attended
- L.W. Higgins High School
Job Titles Held:
- Online Grocery Associate
- Medical Receptionist
- Personal Care Assistant - Care Giver
Degrees
- High School Diploma
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