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Online Grocery Associate Resume Example

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ONLINE GROCERY ASSOCIATE
Websites, Portfolios, Profiles
  • williamsshaquelle@yahoo.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in costumer service Representative agent industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Skills
  • Sales proficiency
  • Accurate money handling
  • Online ordering familiarity
  • Product knowledge
  • Trend understanding
  • Inventory coordination
  • Computer skills
  • Basic math
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Business Development
  • Hard working
  • Friendly
  • Diligent
  • Interpersonal skins
  • Understanding
  • Analytical
Work History
11/2015 to Current
Online Grocery AssociateCompany Name – City, State
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Provided customers with detailed information on company products, services and materials.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Responded to customer requests for products, services and company information.
  • Verified accuracy of customer account information and updated when necessary.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maximized efficiency by scanning items quickly and completing as many as 250 orders per hour
06/2017 to 12/2019
Personal Care Assistant - Care Giver Company Name – City, State
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Kept patients mentally alert by entertaining, conversing and reading aloud.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
02/2012 to 12/2014
Receptionist AssistantCompany Name – City, State
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Prepared weekly employee work schedules for team members.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected room deposits, fees and payments.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
Education
05/2015
High School Diploma
L.W. Higgins High School - City, State
Accomplishments
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Improved blood collection process by preparing supplies to match patient load.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Affiliations
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • focus on the value
  • International Customer Service Association
Certifications
  • PT - Phlebotomy Technician
  • DPT - Donor Phlebotomy Technician
  • Certified phlebotomy technician - July 2021
Additional Information

I just became certified phlebotomy technician. I'm ready to experience more and start my new career in the medical field. lam a very quick learner I catch on as quick as possible.

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Resume Overview

School Attended

  • L.W. Higgins High School

Job Titles Held:

  • Online Grocery Associate
  • Personal Care Assistant - Care Giver
  • Receptionist Assistant

Degrees

  • High School Diploma

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