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Online Grocery Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated Sales Associate with 3 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Education
Expected in 05/2019 High School Diploma | North High School , Sioux City, IA, GPA:
Accomplishments
  • Awarded “Employee of the Month” in April 2018.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
Skills
  • Company Policies And Procedures
  • Attention To Detail
  • Company Standards
  • Working Collaboratively
  • Merchandise Displays
  • Hand Jack
  • Monitoring Inventory
  • Sales Training
  • Store Merchandising
  • Cleaning
  • Cash Register Operation
  • Exceptional Customer Service
Work History
01/2020 to 10/2020 Online Grocery Associate Savers Thrifts Stores | West Springfield, MA,
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Loaded and unloaded orders at customer's homes or locations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Worked with OGP to redesign store opening and closing duties and streamline shopping procedures
  • Managed over 50 customer calls per day
06/2018 to 10/2020 Sales Floor Associate Actionlink | San Antonio, TX,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Educated customers on promotions to enhance sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked with off-site locations to find desired items for customers
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed strong rapport with customers and created positive impression of business.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Supported training and development of new staff on company policy, procedures and sales tactics
  • Answered multiple departments calls during tasks concluding up to 80 customer calls per day
03/2018 to 01/2020 Electronics Sales Associate Goodwill Industries Of Southeastern Michigan | Morenci, MI,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Worked with off-site locations to find desired items for customers.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Processed credit and debit card payments to complete customer buying experience.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Able to handle tasks whilst answering 100 customer calls per day
05/2017 to 04/2019 Cashier Walmart | City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
  • Educated customers on promotions to enhance sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Able to end day with consistent 700 items scanned per hour

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • North High School
Job Titles Held:
  • Online Grocery Associate
  • Sales Floor Associate
  • Electronics Sales Associate
  • Cashier
Degrees
  • High School Diploma

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