Ambitious student pursuing a degree in Computer Science eager to contribute developed knowledge in any role. Skilled in problem solving and quality assurance in all settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Project analysis
Software troubleshooting
Content management system
Reports and documentation
Strategic Planning
Continuous Improvement
Safety regulations
Quality Assurance
Assessments
Customer relationship management
Issue resolution
Experience
08/2020 to 12/2021
OGP ConsultantWalmart – City, STATE,
Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
Listened to clients' needs and assisted with identifying and securing appropriate services.
Reviewed processes for approving applications, generating notes to contribute toward new processes.
Handled any problems or issues during implementation.
Created strategies to finish work on time with the highest quality outcome.
03/2019 to 08/2020
Waitress/CashierGlenda's Resturaunt – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
08/2017 to 04/2019
Cashier/Grocery BaggerIngles Markets Inc – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Operated cash register, collected payments and provided accurate change.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
Expected in 05/2020
High School Diploma: White County High School - Cleveland, GA GPA:
Expected in
Master of Science: Technical And Scientific Communication North Georgia Technical College - Clarkesville, GA GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Led team to achieve no. 1 spot in customer ratings, earning recognition from upper management.
Promoted from Busser/Cleaner to Waitress, in less than 12-months
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