Home Care Office Manager and Practical Nurse with a high level of healthcare experience and exceptional people skills. Accountable and responsible professional with a passion for the healthcare industry. Hard-working and focused on offering a strong work ethic and determination to complete tasks in a timely manner. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Dedicated to providing excellent customer service and contribute to company success.
Restructured and analyzed staffing schedules to improve and increase productivity through efficient scheduling. Facilitated working relationships with employees and co-workers. Revised and streamlined inefficient work procedures with automation software and paperwork. Posted open positions internally as well as group emailing. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Created weekly and monthly budget reports. Coordinated all functions of the scheduling department for a team of 100 plus employees. Managed medicare paperwork, patient appointments, staff scheduling, attendance, in-servicing and licensure files using on-line tracking systems. Updated staffing, attendance and timekeeping information on a daily basis. Monitored staffing budgets and costs to verify expenses were within budget parameters. Reviewed, investigated and corrected errors and inconsistencies in budget reports. Created spreadsheets to improve budget reporting accuracy. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Updated confidential employee banking information with accuracy and speed. Assisted with payroll preparation and entered data into cumulative payroll document. Verified that information in the computer system was up-to-date and accurate. Issued 300 plus paychecks to all company employees on a bi-weekly basis. Responded to employee inquiries regarding payroll and timekeeping. Recruited, retained and developed staff. Trained and supported users during new system implementations and upgrades. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Processed terminations. Managed incoming and outgoing calls for multiple departments. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information when needed. Handled and processed confidential patient information. Made copies, sent faxes and handled all incoming and outgoing correspondence for scheduling department. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Provided administrative and clinical leadership to the nursing staff. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Provided behavioral/emotional support and supervision for those with severe substance abuse. Managed caseload of 20 clients, providing education, treatments, Bupronorphine therapy and wound care. Assisted patients with multiple chronic diagnoses. Completed clinical rotations with physicians. Supported patients with customized patient teaching tools. Administered medications, obtained blood, urine specimens and completed assessments on new patients. Took and recorded patients' temperature, pulse and blood pressure. Tested glucose and administered injections. Utilized strong assessment skills to determine necessary patient care. Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms. Evaluated patient care needs, prioritized treatment and maintained patient flow. Responsible for primary care, case management and medication management. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Provided quality nursing care in accordance with resident care policies and procedures. Coordinated with doctors to develop care plans for patients. Maintained patient charts and confidential files. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Maintained county and commercial funding for all patients.
Handling of all scheduling for the Nursing Department. Experience with MS office programs. Covering of approximately 250 open positions on a monthly basis. Reduced overtime from 12.5% to 7.5% in less than six months. Agency-free facility. Created various spreadsheets for the scheduling department that were implemented throughout several Golden Living facilities. Experience in Clinical Education involving interviewing, hiring, drug testing, background checks and orientation. Compliance tracking of all nursing staff licenses and CPR certifications.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Managed caseload of 25 patients, providing education, medication, treatments, ADL's, and wound care. Assisted patients with multiple chronic diagnoses. Completed clinical rotations in Geriatrics. Supported patients with customized patient teaching tools. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Took and recorded patients' temperature, pulse and blood pressure. Utilized strong assessment skills to determine necessary patient care. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient. Coordinated with doctors and registered nurses to develop care plans for patients. Tested glucose and administered injections. Maintained patient charts and confidential files. Recorded patients' medical history, vital statistics and test results in medical records. Sound, ethical and independent decision-making ability consistent with medical protocols. Implemented new floor assignments based on evaluation of staffing requirements. Supervised an assisted living unit of 24 residents.
Personal and professional integrity
Proven patience and self-discipline
Effectively influences others
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