BSN Degree, Nursing School Graduate, with a positive attitude, as well as a passion driven work ethic, seeking full time employment in Health Care, to further increase work and educational experience in the field. I am a strong candidate with a versatile skills set, who readily adapts to change, works well independently, as well as collaboratively, and is able to juggle multiple priorities, in addition to meeting tight deadlines without compromising quality. I am proficient in Patient Data Entry as well as Microsoft Office 365. My long term goal is to gain experience in various health care settings, until I am able to finally achieve my career dream of becoming an RN, Registered Nurse.
• Assigned and monitored daily tasks, and oversaw employees in accordance to established compliance and regulatory quality control guidelines
• Monitored business levels and realigned team positions to provide optimal coverage for customer demands
• Efficiently resolved problems or concerns and handled escalated customer complaints to provide full resolutions to the satisfaction of all involved parties
• Communicated well and used strong interpersonal skills to establish positive relationships
• Assisted in the development and maintenance of staff to provide hospitable, professional service while adhering to policies and business initiatives
• Lead by example in developing and displaying exceptional customer service standards
• Coached and counseled staff with constructive feedback for both developmental and performance concerns
• Developed long-term relationships with customers which increased repeat business.
• Supported management by helping resolving customer service related issues to maintain guest satisfaction.
• Welcomed guests with a personable attitude and smile, to deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Answered telephones politely and promptly to provide establishment information as well as accurately record and direct all received phone calls
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Enhanced guests' experiences by fulfilling special requests during visits.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
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