Nursing Student Resume Example
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NURSING STUDENT
Summary
I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. With 13 years of client interface experience. I am customer and patient focused with a solid understanding of the importance of client satisfaction and proven ability to establish client rapport. I am hands on, hardworking, reliable, and highly motivated. I am excited to begin this new challenge with a successful team and finally fulfilling my dream of becoming a Nurse!
Skills
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Experience
Greater Baltimore Medical Center | Lutherville Timonium , MDNursing Student09/2018 - Current
- I have completed a total of 630 clinical hours in a variety of clinical settings which include: Pediatrics, postpartum units, Labor and delivery, and mental health. With the majority of my time on med-surge units caring for patients from different cultures, religions, and economical backgrounds and a multitude of illness such as Cancer, diabetes, heart failure, and sepsis.
- Provided care to post-op patients
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Immunized adult and pediatric patients against diseases such as influenza and pneumonia.
- I have administered oral, intramuscular and IV medications to patients and monitored responses.
- Used facility EMR system to update patient records.
- Maintained strict patient data procedures to comply with HIPAA laws.
- Monitored post-op vitals, fluids, reviewed post-op orders and assimilated patients to unit.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Assessed patient conditions, monitored behaviors and updated supervising Nurse with any changes.
- Observed strict safety measures, including checking medication dosages before administration to patients, as well as making sure my patients bed is always in the lowest position, with call light and tables with in reach,and making sure to assess the room before each departure to insure there are no risks for falls.
Ntt Data Corporation | Remote , TXCustomer Service Representative03/2013 - Current
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted approximately 60 customers each day with product or service questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld privacy and security requirements established by HIPAA regulatory agencies.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Delivered high level of service and support to each customer.
- Set up and activated customer accounts.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Serviced the KANA email box. Responding to customer inquires and solving issue via email.
- Served as a MetLife way ambassador. Ambassador roles involved weekly meetings and working with our team to implement new strategies to improve customer and employee satisfaction.
Ascension (System Office) | Wildwood , GAVeterinary Assistant10/2007 - 03/2013
- Assisting doctors, staff, and clients with any needs Keeping hospital and exam rooms clean and organized and fully stocked Keeping track of and ordering hospital supplies Handling/restraint of animals Patient care Answering phones Assisting clients with any questions or concerns to the best of my ability Checking in clients Taking payments Scheduling appointments Helping in any department necessary IE.
- Reception or technical Assistance in X-rays Emailing X-rays Blood draws Patient care.
Ppg Industries, Inc. | North Highlands , CACustomer Service Rep08/2007 - 09/2010
- Managed quality communication, customer support, and product representation.
- Responded to general inquiries from staff and clients via email, mail, fax Resolved policy issues and shared benefits of new programs Guaranteed positive customer experiences and resolved all customer complaints Assisted clients with policy complaints Responsible for processing payments for clients in a timely manner guaranteeing a high level of customer satisfaction Handled all incoming mail sorted and disbursed to proper agent Handled all filing, faxing, photocopying, mailing, and typing Assisted clients with policy changes Handled all manual typing of SR 22's Handled all requests for insurance binders.
Education and Training
University of Rhode Island | City, StateBachelor of Science in NursingExpected in 02/2022
Community College of Rhode Island | City, StateAssociate of Science in NursingExpected in 05/2020
Certifications
American Heart Association BLS certified. exp March 2022
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Resume Overview
School Attended
- University of Rhode Island
- Community College of Rhode Island
Job Titles Held:
- Nursing Student
- Customer Service Representative
- Veterinary Assistant
- Customer Service Rep
Degrees
- Bachelor of Science in Nursing
Associate of Science in Nursing
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