nursing services manager resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Experienced Nursing Leader and Registered Nurse. Many years of practice in a large geographically dispersed and diverse health care system. Skilled in Nursing Leadership, Perioperative Services, Shared Governance, Evidence-Based Practice (EBP), program development and patient education.
Skills
Service Quality Management
Verbal and Written Communication
Teamwork and Collaboration
Managing Operations and Efficiency
Team Leadership
Conflict Resolution
Work Planning and Prioritization
Education and Training
Western Governors UniversitySalt Lake City, UTExpected in 11/2016 ā āBachelor of Science:Nursing - GPA:
University of Saint Francis - Fort WayneFort Wayne, INExpected in 2005 ā ā:Associate of Science in Nursing - GPA:
Experience
Dekalb Health - Nursing Services Manager Angola, IN, 09/2020 - Current
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Motivated and supported employees to maintain low turnover.
Created employee work schedules to keep shifts properly staffed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Monitored employee performance through key metrics analysis.
Hired and trained service department staff to drive performance.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Guided department employees on changes from management.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinated work of 22 employees by offering clear direction and motivational leadership.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Conferred with business leaders to evaluate business needs and implement operational improvements.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Led staff meetings for team of 22 to communicate directives.
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Hill Health Ctr - Registered Nurse West Haven, CT, 03/2022 - 10/2022
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Maintained thorough, accurate and confidential documentation in electronic medical records.
Advocated for patients by supporting and respecting basic rights, values and beliefs.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Conducted intake assessments with patients and relatives to gather case history.
Adhered to infection control procedures to facilitate safe, clean patient environment.
Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Provided patient and family health education focusing on self-management, prevention and wellness.
Central Maine Medical Center - Nurse Leader Bridgton, ME, 10/2017 - 09/2020
Monitored staff performance and provided coaching and formal counseling to staff.
Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Improved patient outcomes through peer groups and facilitating continuing education.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Collaborated with physicians and nursing staff to deliver quality care.
Built and maintained strong working relationships between nursing department and other disciplines.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
Led patient care team and served as nurse in charge of health center.
Audited patient charts in real-time, verifying accuracy and completion of information.
Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Improved clinical quality by analyzing performance metrics, patient outcomes and delivery of care.
Met with administrator to discuss patient care status, issues and information.
Participated in facility, regulatory and accreditation surveys and action plans to address deficiencies.
Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
Monitored storage, charting and patient flows to optimize time management.
Developed and maintained quality care systems by creating and improving medical protocols and guidelines.
Collaborated with executive leadership to develop, implement and maintain policies and procedures conforming with nursing practices and philosophies.
Participated in committees to optimize and standardize practices and procedures across hospital nursing stations.
Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
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