Nursing Assistant Resume Example
Caring and energetic Certified Nursing Assistant with excellent clinical, customer service and communication skills. Dedicated to providing top-quality, patient-centered care. Experience serving chronically ill patients, including assisting with activities of daily living and household tasks. Patient and highly compassionate.
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- At South Davis I oriented on the 3rd floor (pediatrics department).
- Provided care for patients ranging from age 4 months to 50 years old. 90% of my patients were trached and vented.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
I truly loved my time at South Davis and I'm thankful for the experience and everything I learned. I was unable to stay at South Davis Hospital because theonly shifts available wouldn't work with my school schedule.
- Provided excellent customer service to every guest.
- Trusted keyholder.
- Researched, studied and tested to become an aromatherapy/therapeutic specialist.
- Aced all of my product knowledge tests with 100% in my first 90 days.
- Became the company wide top seller in my first 90 days.
- Inventory supervisor; taking count of the entire store for the product order to be placed, receiving the shipment, organizing the back room and stocking the floor.
- Operating The Shopify POS system; credit, debit and cash transactions.
- Opening/closing the registers, preforming cash-drops and bank deposits.
- Conducted job interviews.
- Trained new team members on the register and sales floor.
- Provided excellent customer service answering an average of 65 calls per day addressing customer inquiries, solving problems, providing new product information, completing phone orders and directing calls to appropriate individuals and/or departments.
- Managed a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, serving as the main liaison between customers, management and sales team.
- As GSTM I would respond to manager calls both at registers and on the sales floor ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Used my manager override codes ethically and efficiently.
- Communicated with in-store and district management on a daily (hourly during the holiday season) basis to keep everybody up to date on store numbers including sales, credit card apps, new rewards cards and buyer protection plans via emails.
- Completed a weekly schedule of all team members hours and their store positions to ensure the store had a person in every department needed and made phone calls to fill in gaps in schedule due to under scheduling, call outs and vacations.
- In the cash office I would count the prior days register drawers, conduct cash pulls/drops, prepare cash in safe for armored car bank pick up, ensure that all registers were set at the correct starting amount, review and when needed investigate reports, enter my manager override codes to activate/open registers.
- Operated a POS system to itemize and complete an average of 100 customer purchases, returns and exchanges a day.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Set up and explained new membership contracts such as the ToysRUs rewards card, the ToysRUs MasterCard along with its promotional financing and other membership perks.
- Helped drive sales goals and achieve monthly quotas in sales, new rewards cards, credit card applications and buyer protection plans.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Trained new team members on register and sales floor.
- Routinely filled any positions needed throughout all departments.
While attending Davis Techs Nursing Assistant Program I learned basic medical terminology and abbreviations, infection prevention and control, safety and body mechanics, emergency care, disaster preparation, and basic nursing skills. I studied and became familiar with many different chronic and acute conditions, mental health and mental illnesses. In our skills lab we demonstrated and passed off many different nursing skills, some include; proper handwashing, contact precautions, taking vital signs, positioning, transfers and assisting patients with ADL's (Activities of Daily Living).
I completed cognitive and skills evaluations in accordance with the curriculum of The American Heart Association Basic Life Support (CPR and AED) Program.
All skills were practiced and passed-off on all age groups (infant, child and adult).
I completed my GED after leaving high school to join the U.S. Army as active duty. A past medical issue came up and kept me out of the military after my pre-enlistment training.
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Resume Overview
School Attended
- UNAR (Utah Nursing Assistant Registry)
- Davis Technical College
- College of Southern Nevada (CSN)
Job Titles Held:
- Nursing Assistant
- Retail Sales Specialist
- Customer Service Lead
Degrees
- Utah State Nursing Assistant Certification in State Knowledge And Skills Exams
Nursing Assistant in Nursing Assistant Program
BLS (CPR), AED And First Aid Certified in Heart Association Basic Life Support Program
GED
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