(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Nurse Navigator demonstrates critical thinking, initiative and expertise in medical management/surgery to assist patients in achieving optimum health, reduced hospitalization and increased quality of life. Leverages comprehensive knowledge of general nursing theory to function autonomously in patient care, resource management and other areas of professional practice. Drives clinical, quality and cost effective outcomes for patient population by identifying best practices and targeting performance improvement efforts.

  • Patient Care Assessment.
  • Care Coordination
  • Treatment Plan Modification.
  • Accurate Documentation
  • Creative Problem Solving
  • Decision Making
  • Critical Thinking
  • Insurance verification
  • Prior authorizations.
  • Procedure Room Preparation
  • Blood Draw and Sample Collection
Pulaski Vol Tech Pulaski, TN, Expected in 09/1992 Associate of Science : Nursing - GPA :
  • Professional development completed in Science
  • Completed professional development in Surgery.
  • BLS certification
  • ACLS certification
  • PALS certification
  • Licensed LPN
  • CMS certified.
  • BLS
  • ACLS
  • PALS
Work History
Catholic Health Initiative - Nurse Navigator /BPCI
Lakewood, CO, 12/2019 - Current
  • As a Patient Navigator I work as an extension of physician practice groups for the purposes of managing episodes of care. The Patient navigator actively manages an assigned set of patients and guides them through a prescribed pathway of care. This role focuses on engaging patients and caregivers in the plan of care and supporting the goals of recovery. This role focuses on communicating with the patient to assess, educate, and serve as a point of contact throughout the patient’s surgical journey.
  • Collects, interprets, and assesses information regarding the patient’s physical and psychosocial level of functioning and social support systems.
  • · Acts as patient or family advocate, as necessary, and facilitates communication between patient/family and healthcare team.
  • Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
  • Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
  • Followed up with patients for adherence to post-discharge medical and lifestyle plans.
  • Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
  • Scheduled appointments, educational meetings and follow-ups for patients and family members.
  • Organized discharge and designed comprehensive discharge schedules for doctors, patients, family members and support staff.
  • Provided information about health system navigation, patient rights and health information privacy.
  • Completed timely reports and coordinated with insurance companies for approval and authorization.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and [CMS] workshops.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Identified problems and health conditions by conducting health screenings and reviewing patient histories.
  • Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
  • Compiled data and tracked outcomes to formulate recommendations for process improvement.
  • Evaluated patient histories, complaints and current symptoms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Recorded details regarding therapies to keep patient charts updated.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Managed patients recovering from medical or surgical procedures.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Cool Springs Surgery Center - PACU Nurse
City, STATE, 04/2018 - 12/2019
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Took vitals and assessed patients in recovery room following surgical procedures.
  • Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
  • Kept meticulous charting notes regarding patient assessments and medications, later transferring information into records management system.
  • Provided individualized care and dedicated oversight to patients on average in post-operative recovery room.
  • Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.
  • Promoted quality of care by adhering to industry standards and measuring health outcomes against patient care goals and benchmarks.
  • Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
  • Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
Nephrology Associates - Office Nurse/Dialysis LPN/Vascular Access Nurse
City, STATE, 07/2009 - 04/2018
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising RN.
  • Reviewed patient history to verify conditions and current medications.
  • Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
  • Setting up surgical area for procedures and assisting with procedures.
  • Wound care
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Sterilization of surgical equipment.
  • Procrit/Epogen Nurse for office.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Insurance verification, billing and prior authorization for medications and procedures.
  • Responsible for ordering all supplies.
Additional Information

. As a compassionate, caring person being an LPN has fulfilled me. Kindness goes a long way. I believe in,

Emotional intelligence. I strive for high emotional intelligence to handle interpersonal relationships with coworkers and patients. Awareness and mastery of my emotions and others’ emotions will help's me provide compassionate care.

Resilience. My personal resilience through participation in reflective activities to explore personal values and others’ perspectives. An article published by the American Journal of Critical Care shows that participating in these types of self-exploration activities can improve a nurse’s resilience which is “associated with increased hope and reduced stress.” With increased resilience and reduced stress, nurses are ready to provide quality and compassionate patient care.

Critical thinking. Demonstrating the ability to think critically and solve problems quickly to achieve high-yielding results in patient satisfaction and care. Nurses who can find solutions deliver compassionate care effectively to patients and families.

Cultural awareness. Maintaining cultural awareness as it relates to patient-centered care. Culture can influence a patient’s view of treatment, overall health, and death. Knowing the patient well enough to determine their cultural view can augment the nurse-patient relationship in a positive way.

Confidence. A nurse with the ability to communicate any instances of abatement in quality of patient care is critical to fostering the culture of the caring environment within the healthcare organization. Nurses must be able to discuss issues and indicate a clear vision of how compassionate organizations should function with both peers and leaders.

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School Attended

  • Pulaski Vol Tech

Job Titles Held:

  • Nurse Navigator /BPCI
  • PACU Nurse
  • Office Nurse/Dialysis LPN/Vascular Access Nurse


  • Associate of Science

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