Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Patient experience is everything. Ready to focus my talents in hearing the voice of the customer. Registered Nurse for 22 years, with 17 in Leadership. It takes a collective approach, from Senior Leaders, to the frontline nurses, to make a difference. A positive culture, where the healthcare providers, patients, and their families work together as a team, is the key to success.

  • Service Excellence
  • Staff Development
  • Crucial Conversations
  • Emotional Intelligence
Work History
Clinical Nurse Manager, 08/2021 - Current
Saratoga Hospital Malta, NY,
  • Manage, coach, and counsel travel nurses all over the U.S.
  • Maintain relationships with large hospitals to bring strong nurses to their facilities, which optimizes high quality patient care.
  • Counseled nurses to improve communication.
  • Coordinated departmental operations according to administrative, legal and medical guidelines.
  • Interview hundreds of nurses ready to travel across the U.S., and place them according to their strengths, in conjunction with the needs of our clients.

Nurse Manager Ortho Trauma, 12/2019 - 06/2020
Providence Health & Services Pacific Palisades, CA,

Leader to team of 40 medical professionals on busy, acute care, 24 bed Trauma unit. Interviewed, hired, and developed team, along with process development and improvement, to provide optimal, excellent care to patients in suburban acute care Medical Center.

  • Increased Patient Experience scores from 64% to 83%.
  • 17 months without Fall with Injury
  • Throughput-Dismissals by noon 26% to 37%
  • Hourly Rounding with Patients from 86% on time, to 90%
  • Leader Rounding successes of 100%
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality, and suggest action plans to promote hospital-wide excellent patient experience, quality, and safety initiatives.
Nursing House Supervisor, 08/2003 - 12/2019
Bryan Health Medical Center City, STATE,

Placed patients in 550 bed Medical, Level 2 Trauma Hospital in suburban Lincoln, Nebraska. Decided on direction and placement of over 300 staff for each of 20+ Acute Care Units on two-campus Medical Center.

  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Incident Commander of Command Center during any Emergency Situations the Medical Center encountered.
  • Implemented Service Recovery to patients and families if needed.
  • Implemented opening of Bed Control division at Bryan Health Medical Center, which facilitated accurate placement of over 300 patients in 24 hour period.
Charge/Staff Registered Nurse, Oncology, 08/1999 - 08/2003
Bryan Health Medical Center City, STATE,
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, develop rapport, individualizing strategies and methods to improve health and meet recovery goals.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety, while providing complete, comprehensive hospital nursing care.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
Hospital Diploma of Nursing: Registered Nurse, Expected in 05/1999
Bryan College of Health Sciences - Lincoln, NE
Bachelor of Arts: Psychology, Expected in 12/1995
University of Nebraska - Lincoln - Lincoln, NE

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School Attended

  • Bryan College of Health Sciences
  • University of Nebraska - Lincoln

Job Titles Held:

  • Clinical Nurse Manager
  • Nurse Manager Ortho Trauma
  • Nursing House Supervisor
  • Charge/Staff Registered Nurse, Oncology


  • Hospital Diploma of Nursing
  • Bachelor of Arts

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