High-performing Manager with 27 years of healthcare experience in hospital and medical office environments.
Nurse Manager - Labor and DeliveryNov 2014 - Current Saint Francis Hospital and Medical CenterHartford, CT
Saint Francis Hospital and Medical Center is a 617-bed acute care medical surgical academic teaching facility who is member of the Trinity New England Healthcare Network located in Hartford, CT.
Report to Executive Director of Women and Infants Service Line.
Oversee 80 direct reports consisting of both clinical and support staff in labor and delivery while maintaining a high level of staff morale and professionalism.
Responsible for administrative and clinical leadership for a service which provides low and high risk obstetric care on a 20-bed labor and delivery unit that performs approximately 3,000 deliveries and manages 2,500 outpatient visits per year with an annual operating budget of $3.8 million. The unit consists of a 2-bed outpatient area, 4-bed triage area, 14-bed labor, delivery, recovery rooms and 2 operating rooms.
Obtain and allocate available resources to assure efficient, effective, and safe patient care, based on current standards of practice.
Accountable for facilitating collegial relationships between nurses, physicians, and other healthcare providers and promoting service delivery which results in patient, family and staff satisfaction.
Collaborate with members of leadership to create an environment that promotes excellence in clinical practice.
Developed and implemented the following quality and safety improvement processes: ?bedside report, dual shift daily communication huddle, multidisciplinary patient sign-out, operating room checklists, core charge team, postpartum hemorrhage emergency carts, obstetrical emergency codes (OBSTAT and OB CODE PINK), shift safety reporting communications, and debriefing processes.
Improved staff satisfaction and engagement by facilitating the implementation of Multidisciplinary Unit Based Practice Councils which consist of the following: Scheduling Committee, Patient Experience Team, Social Committee, Cleanliness Committee, Nitrous Oxide Team, Education Team, Intrauterine Fetal Demise Team,and Website Committee.
Developed and implemented staff focused peer evaluation tool utilized in the annual evaluation process.
Collaborated with internal departments for replacement of outdated equipment as well as purchase of new equipment needed to improve patient care safety measures. Equipment consisted of: dual computer monitors, operating room beds, operating room lights, triplet monitor capability, eliminating tripping hazards with overhead outlet capability in operating rooms and installation of overhead lighting in delivery rooms, fetal doppler replacement, implementing smoke evacuators in operating rooms, replaced room supply carts, replaced thermometers and biohazard containers.
Created staff recognition programs to formally acknowledge staff for accomplishments on a daily, weekly, monthly and annual basis.
Developed a multidisciplinary operations team which meets weekly to develop appropriate care plans for high risk patients as well as identify problem resolution processes for issues identified that effect patient care.
Served as co-chair for new epidural pump implementation for institution.
Collaborated with service line leadership team to streamline scheduling of elective procedures and ensure meeting core measure requirements.
Staff RN - Labor and DeliveryApr 2006 - Nov 2014 Saint Francis Hospital and Medical CenterHartford, CT
Staff RN on Labor and Delivery Unit at a high acuity, high volume inner city teaching hospital.
Assists medical team with assessing the needs of low and high-risk antepartum, intrapartum and postpartum patients as well as the fetus and newborn in accordance with the nursing process and hospital policies/procedures and standards.
Functions as circulating and scrub nurse assisting in Cesarean Section deliveries as well as PACU.
Functions as team leader, preceptor and charge nurse.
Responsible for reconciling weekly payroll information via Kronos (electronic time & attendance/payroll system).
Educates and validates staff annually in regards to policy/procedures, workflow and equipment by providing simulations and information sessions.
Representative for division for Quality & Safety Council.
Member of the following committees and task forces: Patient experience, team training, communication/education.
Super-user for EPIC (electronic medical record) training and implementation.
Staff RN -Antepartum and GYN Medical/Surgical UnitJan 2001 - Jan 2006 Saint Francis Hospital and Medical CenterHartford, CT
Assisted the medical team with the assessing needs of high risk antepartum, postpartum, GYN medical/surgical and female medical patients on a 12 bed unit in accordance with the hospital and nursing philosophy, policies/procedures and standards.
Functioned as charge nurse, preceptor and schedule coordinator.
Crossed trained to Maternity and Labor & Delivery Departments.
Quality ManagerJan 2000 - Jan 2001 Aetna Global Financial ServicesHartford, CT
Quality Manager of a disability claim audit unit responsible for auditing short and long term disability claims.
Managed thirteen staff members overseeing audit reviews of both financial and medical aspects of disability claims.
Provided claim accuracy statistics for customers nationwide as well as presenting statistical claim information for potential customers.
Supported marketing, sales and product development.
Functioned as technical and clinical support for disability claim area.
Identified need, created solution and assisted IT with design and implementation of electronic storage of medical files and audit statistics storage and reporting database.
Healthcare ManagerJan 1998 - Jan 2000 Aetna Global Financial ServicesMiddletown, CT
Management position within Aetna Global Financial Services Managed Disability Unit administering disability benefits for over 30 different customers for short and long-term disability benefit plans.
Managed 24 staff members consisting of Disability Nurse Case Managers, Disability Service Representatives, and administrative staff.
Provided clinical support to staff members as well as the Disability Operations Team.
Interviewed and hired 50 nurses to support new account.
Supported marketing, sales and product development.
Coordinated and participated in customer presentations.
Functioned as technical and business resource regarding computer systems, policies/procedures and product workflows.
Representative for Managed Disability for Y2K implementation.
Healthcare Consultant - Disability Nurse Case ManagerJan 1996 - Jan 1998 Aetna U.S. HealthcareMiddletown, CT
Provided clinical case management for short and long-term managed disability claims in a fast paced production environment.
Communicated information to a variety of audiences i.e. claimants, customers/employers, and medical providers to certify appropriate disability benefits.
Primary focus - maternity related disability case management.
Functioned as Team Leader and preceptor.
Postpartum Unit Staff RNJan 1991 - Jan 1993 Saint Francis Hospital and Medical CenterHartford, CT
Staff RN on a postpartum/well-baby nursery unit.
Assisted medical team with assessing the needs of the low and high-risk postpartum patients and newborns in the postnatal period in accordance with the hospital and nursing philosophy, policies/procedures and standards.
Functioned as charge nurse and preceptor.
Master of Science: Nursing - Management FocusAnticipated May 2016 University of HartfordHartford, CT
Bachelors of Science: Nursing2014 Central Connecticut State University New Britain, CT Nursing
RN License State of Connecticut Exp.6/2015
*BLS for Healthcare Providers Certification Exp.:
Diploma in Nursing: Nursing1991 Saint Francis Hospital School of NursingHartford, CT
Registered Nurse in CT
Basic Life Support for Healthcare Providers Certification