nurse manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated and knowledgeable Nurse Leader with 14+ years of relevant experience in providing excellent patient/client care while ensuring efficient clinical operations and regulatory compliance. Recognized as an exceptional team leader and problem solver, with focus on quality care, patient experience, and staff development. Seeking a position within a healthcare institution, where able to contribute current knowledge, skills, and passion for providing excellent patient care, while also developing and obtaining further knowledge and experiences from co-workers as well as superiors.

  • BLS (CPR/AED) Certified American Heart Association, Expires April 2024
  • Direct Patient Care
  • Electronic Charting Expertise: training and optimization
  • EPIC EHR, Greenway Intergy EHR, ADP, Microsoft software
  • Strong Project Management skills
  • Ability to assess and implement strategies to meet developmental & competency needs of team members.
  • Performance Improvement Champion
  • Ability to identify problems, suggest solutions, and implement process change.
  • Demonstrates analytical and critical thinking abilities with pro-active decision making and negotiation skills
  • Quality Control
Work History
Nurse Manager, 10/2015 - 03/2023
Elwyn Philadelphia, PA,
  • Supervised, directed, and motivated a team of 30+ team members consisting of Charge Nurses & Medical Assistants.
  • Managed day-to-day clinical operations including practice standards, staffing, payroll, budgets, and quality management/assurance.
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
  • Drive organizational goals and KPI’s by consistently reviewing, monitoring, and hardwiring clinical practices of direct reports to ensure compliance with company expected outcomes.
  • Developed and implemented Quality/Performance Improvement (PI) projects centered around chronic disease management to demonstrate measurable improvement in performance in HEDIS measures as well as other quality indicators.
  • Primary Super-User Lead for implementation of EPIC EHR system in 2022. Coordinated training sessions prior to and post go-live. Member of “CORE System Build out Work-group” for Primary Care and Women’s Health.
  • Maintained compliance with regulatory agencies, Joint Commission, HRSA, and PCMH. Managed team to successfully obtain Joint Commission recertification in 2017 & 2021.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
RN-Charge Nurse, 09/2014 - 10/2015
Dean Health Blanchardville, WI,
  • Provided direct supervision of clinic support staff (Medical Assistants)
  • Managed the clinic in a customer oriented manner which promoted the standard of service excellence
  • Ensure staff evaluations are completed per company policy and performance standards
  • Ensure the processes of referring for treatments, medication, and diagnostic tests are facilitated
  • Oversee consistent and organized flow of primary care patients
  • Organize and facilitate educational sessions and disease management visits for patients and chronic diseases
  • Perform initial triage and needs assessment for walk-in clients
  • Monitor indicators to ensure quality outcomes and HEDIS compliance
  • Collaborate with interdisciplinary team to ensure that patient education and case management needs are addressed.
Medical-Surgical Telemetry RN, 11/2009 - 09/2014
Baptist Health South Florida City, STATE,
  • Patient assessment and relate changes in status to healthcare team
  • Coordinate patient care from admission to discharge alongside various members of healthcare team
  • Provide teaching on various disease management and post-operative and home care and medications
  • Prioritize and execute physician orders in timely manner
  • Provide preoperative and post-operative care to patients
  • Proficient in performing Peritoneal dialysis
  • Precepted new graduate RNs
  • Provided educational/clinical experience to student nurses and Baptist scholar nurse partners
  • Falls task force unit representative
  • Nurse Shared Governance Chair, Co-Chair, and Secretary
  • Lead SGC team members in the development, implementation, and surveillance of unit based PI initiatives
  • Presented/reported service standard outcomes to Nurse Governance Council and leaders
  • Organized unit based Relay for Life team- 3 years
Bachelor of Science: Nursing, Expected in 06/2009
Universidad Del Turabo/IUON Partnership - Gurabo, Puerto Rico,
Status -

Core: Medical-Surgical Nursing II, Transcultural Nursing, Pediatrics, & Leadership and Management in Nursing

  • Received recognition for academic excellence: 3.8 GPA
  • Elected to President for Student Nurses Association in 2007-2008
Pre-Nursing: Nursing, Expected in
Middle Tennessee State University - Murfreesboro, TN
Status -

Completed prerequisite nursing courses

Diploma: , Expected in 05/2000
La Vergne High School - La Vergne, TN,
Status -
  • Honor Roll
  • 3.6 GPA
  • Ranked in Top 10% of class
  • National Honor Society Member
  • Elected to Vice President for Student Government in 1999
  • Elected President of HOSA Club in 1998-1999

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Resume Overview

School Attended

  • Universidad Del Turabo/IUON Partnership
  • Middle Tennessee State University
  • La Vergne High School

Job Titles Held:

  • Nurse Manager
  • RN-Charge Nurse
  • Medical-Surgical Telemetry RN


  • Bachelor of Science
  • Pre-Nursing
  • Diploma

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