Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Providing administrative and clinical oversight and support to Outpatient Medical Oncology and Infusion Practices. Supervises all administrative, support, and nursing staff associated with the Hematology-Oncology practices. Monitors finances of the practices and ensures the practices are managed in a cost effective manner. Works in collaboration with the medical directors and the administrative directors of each practice to formulate and implement policies and procedures. Responsible for outpatient oncology and infusion practices performing at peak efficiency, achieving performance goals, while delivering quality, competent patient care. Excellent communication, clinical judgement and coordination skills.

  • Operational Records Maintenance
  • Employee Training Program
  • Critical Thinking
  • Risk Management
  • Time Management
  • Policy and Program Development
  • Employee Supervision
  • Employee Work Scheduling
  • Service Utilization Improvements
  • Process Implementation
  • Decision Making
  • Problem Resolution
  • Risk Mitigation
  • Accreditation Coordination
Work History
11/2017 to Current Nurse Manager Camp Recovery | Batesville, MS,
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Conducted patient assessments and developed treatment plans.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Evaluated skills of all nursing personnel and verified staff certifications for validity.
01/2015 to 05/2018 Nurse Care Manager Baylor College Of Medicine | Houston, TX,
  • Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
  • Offered leadership, support and clinical expertise within care management teams to achieve outcomes.
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
09/2008 to 11/2015 Charge Nurse County Of Contra Costa, California | Martinez, CA,
  • Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Supervised and managed functions for unit, including daily scheduling, tasking and administration.
  • Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
  • Directed patient care activities, guided and trained RNs, LPNs and residential advisors during shift.
  • Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Expected in 05/2018 Bachelor of Science | Nursing American Sentinel University, Colorado, GPA:
Expected in 11/2000 Associate of Science | Nursing Adirondack Community College, Queensbury, NY GPA:
Expected in 06/1994 High School Diploma | Mohonasen Senior High School, Schenectady, NY GPA:
  • Oncology Certified Nurse

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School Attended

  • American Sentinel University
  • Adirondack Community College
  • Mohonasen Senior High School

Job Titles Held:

  • Nurse Manager
  • Nurse Care Manager
  • Charge Nurse


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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