north rides tracks and guest service resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic, proactive and punctual. Friendly with strong communication and interpersonal skills. Offering great problem-solving skills to quickly address customer questions and concerns. Excited to begin new challenge with successful team.

  • Outstanding customer service skills
  • Recruiting and Hiring
  • Supervision and training
  • Goal setting
  • Sound judgment
  • Purchasing and planning
  • Customer retention
  • Team development
  • Culture building
North Rides, Tracks and Guest Service, 05/2019 to Current
Benchmark HospitalityBriarcliff Manor, NY,
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance, hard work, cover shifts when someone called out and the willingness to accept managerial responsibilities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face.
  • Handled all delegated tasks on three Departments The North Rides, The Tracks and Guest Services.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
Independent Business Owner, 09/2017 to Current
Self EmployedCity, STATE,
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Cold-called over prospective customers daily wit success.
  • Built new business partnerships through.
  • Created and implemented displays, promoting sales and growth.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Met with clients to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cross-sold additional products and services to purchasing customers.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Networked to build client base and promote products to new and existing clients.
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
Prep Cook, 01/2018 to 06/2018
Stubborn MuleCity, STATE,
  • Made all meals in accordance with company standards and requirements.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Kept stations stocked and ready for use to maximize productivity.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Executed proper techniques when preparing menu item ingredients.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Prepared more than 250 dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
  • Assisted with training and development of new talent.
  • Cooked food following specific measurements and recipes.
  • Completed more than 150-250 orders each shift with focus on quality and efficiency.
  • Prepped vegetables and ingredients by washing, chopping, and dicing.
  • Organized and labeled stock of ingredients, keeping at appropriate temperatures.
  • Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Maintained quality and freshness of food by rotating stock.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Operated steam kettles.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Improved overall kitchen efficiency through sanitizing and organizing.
  • Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters.
  • Offered support to other stations in high-volume shifts or as needed.
  • Marinated and pre-cooked meats for appetizers and entrees to prepare for meal service.
  • Executed proper techniques to prepare menu item ingredients.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Cashier/Troubleshooter, 09/2017 to 01/2018
WalmartCity, STATE,
  • Welcoming customers, helped customers find specific products, answering their questions, provided assistance with purchases, signing up for rewards programs, and providing advice or recommendations,
  • Operating scanners, scales, cash registers, and other electronics. Scanned coupons, applied discounts, processed payments, rang up sales.
  • Accepting payments for products or services and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Maintained high productivity by efficiently processing cash, credit and voucher program payments for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted in the Customer Service Department with handling returns and answering questions on merchandise, store policies, and ongoing promotions and securing funds to prevent loss or theft.
  • Resolved issues regarding customer complaints and escalated worsening concerns to my supervisor for remediation.
  • Troubleshooting and resolving issues with cash registers, card scanners and printers. Also learned roles of other departments to provide coverage and keep store operational.
  • Stocked the merchandise in a retail space. Distribute merchandise throughout the store, displaying it in accordance with procedure, and take inventory of stock regularly.
Education and Training
High School Diploma: , Expected in 05/2017
Edgewater High School - Orlando, Florida,
: Culinary Arts, Expected in
Orlando Technical College - Mid Florida Tech - Orlando, Florida,

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Resume Overview

School Attended

  • Edgewater High School
  • Orlando Technical College - Mid Florida Tech

Job Titles Held:

  • North Rides, Tracks and Guest Service
  • Independent Business Owner
  • Prep Cook
  • Cashier/Troubleshooter


  • High School Diploma
  • Some College (No Degree)

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