new business strategist and call center supervisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Organized and detail-oriented employee with 7 years of customer service skills and 3 years of marketing experience. Seeking full time job to enhance work experience and build a career.

  • Knowledgeable in Microsoft office, web based problem solving applications and Mac OSX
  • Exceptional customer service
  • Digital and Traditional marketing
  • Marketing communications

  • Phone-based sales
  • Cold calling
  • Account management
  • Customer relations
  • Social media marketing
  • Completed sales and management training at Google headquarters in New York City.
  • Completed Associates Interested in Management program through Victoria's Secret.
  • Handled over 40 different client accounts at any given time.
  • Continuously created marketing strategies and up-sold all website clients.
New Business Strategist and Call Center Supervisor, 04/2015 - Current
Aramark Corp. Macon, GA,
  • Managed all performance numbers and call lists for call center employees.
  • Worked with the call center team to improve cold-calling skills and sales pitches.
  • Performed website demos for potential clients.
  • Created and implemented contracts to new clients.
  • Managed and retained over 40 clients at any given time.
  • Performed monthly marketing and upsell calls with all clients.
  • Managed Google Analytics accounts.
  • Created and implemented new sales strategies for new business department.
  • Created and implemented marketing strategies for web development department.
Waitress, 06/2014 - 05/2015
Advantage Solutions Omaha, NE,
  • Excelled in customer service by greeting guests and making them feel comfortable.
  • Acquired brand knowledge by Learning menu items and describing them appropriately to guests.
  • Exuded time management skills by delivering beverages and food in a timely manner, and checking in with guests to ensure that they're satisfied.
  • Worked as a team with other servers, bartenders and management and assisted with any side-work and helped where ever needed.
Intern, 06/2012 - 04/2015
Fooda Austin, TX,
  • Helped social media managers develop and implement a client's individualized social media strategy.
  • Helped engage on client’s behalf on popular social media platforms such as LinkedIn, Twitter, Pinterest, Facebook and YouTube.
  • Wrote weekly blogs for individual clients based on their specific needs in the automotive industry.
  • Learned and stayed on top of the latest social media marketing trends and platforms.
  • Helped create and maintain social media advertising campaigns.
  • Worked directly with Facebook advertising campaigns.
  • Worked closely with Account managers and business development to implement monthly sales strategies to clients.
  • Worked with business development team to plan conferences and events in the automotive industry, such as NADA.
Sales Associate and AIM Graduate, 04/2011 - 06/2012
Prince William County Government Dumfries, VA,
  • Delivered a best-in-class, captivating, branded customer experience that built loyalty and enabled consistent sales and profit growth.
  • Supported a customer-centric culture, where the full energy and activity of the store team is focused on delivering highly satisfying customer experiences.
  • Built customer loyalty by opening Victoria's Secret Angel cards.
  • Maintained awareness of all sales, promotions and applicable ringing procedures.
  • Displayed general product knowledge of all categories.
  • Understood and adhered to brand standards.
  • Maintained an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink.
Cashier, 08/2008 - 07/2011
Price Chopper City, STATE,
  • Provided prompt, friendly help while assisting customers during checkout.
  • Quickly and efficiently scanned and weighed items and collected payments.
  • Promoted add-on items and maintained clean, well-organized front-end checkout lanes.
  • Exuded excellent customer care.
Dance Instructor, 08/2007 - 05/2010
Merritts Dance Center City, STATE,
  • Acted as a mentor or role model.
  • Provided a safe environment—physical, emotional, and psychological for all students.
  • Showed respect for all students through a fair and equitable distribution of time.
  • Offered challenges that would raise students to the next level.
  • Provide appropriated discipline.
  • Cared for students of age levels 3-8.
Community Service
  • Volunteer, International Volunteer Headquarters - South Africa
  • Gained an in-depth knowledge of the culture of South Africa while working as a teacher.
BA: Psychology, Expected in May 2015
SUNY Albany - Albany, NY
Status -
  • Completed major in psychology and minor in business.
  • Member of SUNY Albany dance team.
Select One: Marketing, Expected in Fall 2012
HVCC - Troy, NY
Status -
  • Completed 3 semesters at HVCC with a concentration in marketing.
: Business Administration, Expected in 2011
SUNY - Albany, NY
Status - Business Administration
High School Diploma: , Expected in 2010
Mohonasen Senior High school - Rotterdam, NY
GPA: with high honors and advanced regents diploma
Status -
  • Graduated with honors regents diploma.
  • Completed advanced, honors, and college level coursework.
  • Social Media Marketing.
  • Developing and implementing strong marketing plans.
  • Strong customer service skills.
  • Ability to multi-task and manage multiple different roles and projects at a time.

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Resume Overview

School Attended

  • SUNY Albany
  • HVCC
  • SUNY
  • Mohonasen Senior High school

Job Titles Held:

  • New Business Strategist and Call Center Supervisor
  • Waitress
  • Intern
  • Sales Associate and AIM Graduate
  • Cashier
  • Dance Instructor


  • BA
  • Select One
  • High School Diploma

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