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network operations centernoc operator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Analytical Network Operations Center(NOC) Operator adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Highlights

Windows XP/Vista

Microsoft Office expert

MS Office proficiency

Exceptional telephone etiquette

Troubleshooting proficiency

Vast technical knowledge

Patient and diligent

Quick learner

Computer proficient

Customer-oriented

Advanced Microsoft Office

System checks and troubleshooting











  • [Lotus Notes] expert
  • [SolarWinds] expert
  • [ipMonitor] expert
  • [IBM 3494] expert

Proficiency in [area]

Excel in [areas of expertise]

Excel in [areas of expertise]

Advanced troubleshooting

Computer diagnostics and repair

Advanced knowledge of [<Software Name>]

Highly motivated

Resourceful

Fluent in [<Language>]

[Visual Basics] specialist




Education
MERCER UNIVERSITY Macon, GA Expected in 2002 BBA : Computer Information Systems - GPA :
Accomplishments

Exceeded monthly goals by successfully handling more than [<number>] calls per week.

Reduced technical escalations to management by [<number>]% to only [<number>] per day.

Diagnosed hardware and software failures and resolved technical issues with a [<Number>]% success rate.

Maintained [<Number>]% uptime on all company networks.

Identified and resolved mechanical issues, which saved the company $[<Amount>] in revenue.

Decreased downtime by [<Number>]% by adjusting presses and enforcing preventative maintenance schedules.

Network Support

  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Experience
Realty One Group Next Level - Network Operations Center(NOC) Operator
Exeter, NH, 03/2007 - Current
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Monitor the IBM and HP systems for equipment failure or errors in performance.
  • Respond to program error messages by using JES2 and MVS commands program.
  • Setting up new employees with access to the Operator's Log and printing out logs of daily activities using Microsoft Word and Excel.
  • Use zOS to monitor the console and use TSO commands to answer messages that appear.
  • Maintained composure and patience in face of difficult customer situations.
IBM-OAO Technology - Computer Operator/Robotics Specialist
City, STATE, 05/2003 - 03/2007
  • Printed Accounting forms using Xerox's DocuPrint 100MX Used MVS commands to operate IBM's 3494 Tape Library.
  • Maintained the drives of the mainframe by correcting any problems.
  • Handled hardware/software issues in a timely manner Know the level of priority for each hardware/software issue Multi-task and be able to handle software issues along with hardware issue and answer messages on console Document problems and solutions using Lotus Notes.
Mercer University - Assistant Supervisor of Annual Giving Fund
City, STATE, 1997 - 2002
  • Individually increased the number of contributions and contributors to Mercer University by 5%.
  • Assisted in supervising over 20 employees, this resulted in the funds being #2 for the week.
  • Trained new employees successfully raising contribution levels by 10%.
  • Recognized for being #1 out of team of 25 for having the most pledges.
  • Made direct mail and telephone contacts in order to develop broad based annual support for all individual schools and colleges, which allowed them to offer financial aid to their promising students, expand their computer and library resources, recruit and retain the finest faculty members.
FutureSeekers, Inc - Mentor
City, STATE, 2012 - Current
  • Mentor students from different inner-city high schools in an afterschool program by helping with homework, advice, and a listening ear.
  • Assisted the students in entering the First Robotics Competition where they built robots, program them using C++ and Labview, and competed with other high schools students.
  • Awarded the 2012 Mentor of the Year award.

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Resume Overview

School Attended

  • MERCER UNIVERSITY

Job Titles Held:

  • Network Operations Center(NOC) Operator
  • Computer Operator/Robotics Specialist
  • Assistant Supervisor of Annual Giving Fund
  • Mentor

Degrees

  • BBA

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