Experienced healthcare coordinator with 15 years of experience in a healthcare setting. Excellent reputation for resolving problems, improving patient satisfaction, and driving overall operational improvements. Seeking an opportunity as a Healthcare IT, Data Analytics or Health Informatics professional. Possess 15 years' experience responding to patient complaints and crisis in fast paced high-pressure environment utilizing effective communication. Effective leader with experience in training and supervising over 80 staff daily. Ability to analyze situations accurately and effectively.
St. Joseph's/Candler hospital - Savannah, GA
Clinical Analyst Intern, January 2020 - July 2020
Review, analyze, and modify application systems to include encoding, testing, troubleshooting, user security and access, and installation.
Evaluate and manage the build, use of applications, and respective interfaces.
Provides general "go-live" and "upgrade" support.
Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions.
Magnolia Coastlands Area Health Education Centers Scholars Program (MCAHEC), Statesboro, GA
Healthcare Collaborator, December 2018 - April 2020
Provide resources for individuals in a rural/underserved environment by providing healthcare resources (healthcare apps also help to locate and apply for social services).
Work with other healthcare professionals in the region to find the best service for patients pertaining to making better heath decisions by helping find specialty physicians.
Help individuals with self-care for certain illnesses and demonstrate healthy eating habits.
St. Mary's Health Center, Savannah, GA
Patient Advocator, May 2019 – August 2019
Interviewed patients, identified care problems, and referred to appropriate healthcare services.
Directed patient inquiries or complaints, facilitated satisfactory resolutions, and explained policies to patients.
Assisted patients with identifying providers, discussed treatment options, followed-up on prescriptions, and accompanied patients to doctor appointments.
Certified Nursing Assistant (CNA) January 26, 2004 – January 26, 2021
Certified Mental Health First Aid (CMHFA) March 05, 2017 – March 2021, 2021
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