Working as a client set-up specialist, was responsible for the timely completion of assigned client service changes and set up of new clients.
As a sales team coordinator, acted as liaison for up to ten life insurance wholesalers and the new business processing team.
Connecticut High Risk Pool is a health insurance benefit program for individuals denied health insurance due to pre-existing conditions.
Consulted with subject matter experts to develop program website, which included functionality, information flow, content, and screen layouts to write and design extensive policy & procedure manual, program operation guide, and customer service training materials.
Collaborated on the ACT-Connecticut project with team of 25 internal/external partners tasked to create, design, and implement health insurance benefit program for small employer groups with low income uninsured employees.
As a temporary employee, placed in a newly created customer service team tasked with assisting inbound callers with questions regarding a Medicare Part D insurance assistance program for the State of Maryland.
As primary contact engaged new and existing clients for all inquiries regarding case installation, eligibility, premium discrepancies and denied claims.
In a call center environment, provided timely and accurate information regarding manual and automated eligibility, and student verification to Human Resource administrators and CIGNA partners.
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