Hardworking and reliable with experience in Customer service satisfaction and in a medical office setting. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Operations leadership
Product knowledge
Schedule maintenance
Coordination skills
Problem-solving skills
Client satisfaction
Cash management experience
Guest relations
Stock maintenance
Training & Development
Flexible
Leadership
Experience
Nail Technician, 10/2000 - 04/2016 Hershey Entertainment & Resorts Company – Hershey, PA,
Introduced signature services, including acrylics and gel tips to increase overall sales.
Wrote budgets with an allocated amount to spend between supplies, shop upkeep and employee needs.
Kept detailed inventory lists for nail care supplies, polishes and over hundreds of dollars worth of merchandise.
Provided over 10-20 customers daily with gel, acrylic and natural manicures, and nail services.
Met with clients to discuss needs, service preferences and special requests.
Upsold specials and bundled finger and toe-nail packages to increase my personal profit.
Made daily customer appointments and updated master schedule.
Trained and mentored junior employees on safety, performance strategies and customer service techniques.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
For many many years I treated a full clientele weekly with one-on-one customized plans for nail and cuticle care.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Nail Instructor, 10/2008 - 06/2010 Paul Mitchell Schools – Hackensack, NJ,
Identified online resources to use in tandem with traditional course material.
Built rapport with students and parents to increase academic success and parent engagement.
Observed and evaluated student performance and development and provided appropriate feedback on work.
Developed and deployed oral and written assessment strategies for optimal review of student abilities.
Evaluated students to uncover learning deficiencies and devise improvement plans.
Documented class absence and grade information in student records.
Observed other instructors to learn valuable techniques.
Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
Maintained additional office hours each semester for students to discuss grades and ask questions.
Tutored students requiring additional instructional assistance after class.
Conducted tests and quizzes to evaluate student progress with course material.
Lectured full classrooms of 20 plus students on every subject that was required in the Nail Technician Program. I actually started the very first program at HGTC.
Managed and organized class records and reports.
Pharmacy Technician, 05/2006 - 08/2008 Maine Health – Camden, ME,
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Processed prescriptions, checking against known patient allergies.
Restocked shelves and prepared expired drugs for return.
Communicated with insurance companies for billing purposes.
Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Verified and filled prescriptions daily including filling IV injectables in incubator.
Optometric Technician, 06/1998 - 06/2000 The Luxottica Group – Harlingen, TX,
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
Conducted tonometry or tonography tests to measure intraocular pressure.
Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
Education and Training
: Education, Expected in - VaughtHorry-Georgetown Technical College - Conway, SC GPA:
: Nail Tech/Instructor, Expected in 05/2000 - Conway School Of Cosmetology - Conway, SC, GPA:
High School Diploma: , Expected in 06/1998 - Aynor High School - Aynor, SC GPA:
Additional Information
I have been home for the past 5 years with my youngest daughter. She is 5 yrs old now, going to school and I am needing to get back to work.
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