Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable with experience in Customer service satisfaction and in a medical office setting. Highly organized, proactive and punctual with team-oriented mentality.

  • Operations leadership
  • Product knowledge
  • Schedule maintenance
  • Coordination skills
  • Problem-solving skills
  • Client satisfaction
  • Cash management experience
  • Guest relations
  • Stock maintenance
  • Training & Development
  • Flexible
  • Leadership
Nail Technician, 10/2000 - 04/2016
Hershey Entertainment & Resorts Company Hershey, PA,
  • Introduced signature services, including acrylics and gel tips to increase overall sales.
  • Wrote budgets with an allocated amount to spend between supplies, shop upkeep and employee needs.
  • Kept detailed inventory lists for nail care supplies, polishes and over hundreds of dollars worth of merchandise.
  • Provided over 10-20 customers daily with gel, acrylic and natural manicures, and nail services.
  • Met with clients to discuss needs, service preferences and special requests.
  • Upsold specials and bundled finger and toe-nail packages to increase my personal profit.
  • Made daily customer appointments and updated master schedule.
  • Trained and mentored junior employees on safety, performance strategies and customer service techniques.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • For many many years I treated a full clientele weekly with one-on-one customized plans for nail and cuticle care.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Nail Instructor, 10/2008 - 06/2010
Paul Mitchell Schools Hackensack, NJ,
  • Identified online resources to use in tandem with traditional course material.
  • Built rapport with students and parents to increase academic success and parent engagement.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Developed and deployed oral and written assessment strategies for optimal review of student abilities.
  • Evaluated students to uncover learning deficiencies and devise improvement plans.
  • Documented class absence and grade information in student records.
  • Observed other instructors to learn valuable techniques.
  • Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
  • Maintained additional office hours each semester for students to discuss grades and ask questions.
  • Tutored students requiring additional instructional assistance after class.
  • Conducted tests and quizzes to evaluate student progress with course material.
  • Lectured full classrooms of 20 plus students on every subject that was required in the Nail Technician Program. I actually started the very first program at HGTC.
  • Managed and organized class records and reports.
Pharmacy Technician, 05/2006 - 08/2008
Maine Health Camden, ME,
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Processed prescriptions, checking against known patient allergies.
  • Restocked shelves and prepared expired drugs for return.
  • Communicated with insurance companies for billing purposes.
  • Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Verified and filled prescriptions daily including filling IV injectables in incubator.
Optometric Technician, 06/1998 - 06/2000
The Luxottica Group Harlingen, TX,
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
Education and Training
: Education, Expected in
VaughtHorry-Georgetown Technical College - Conway, SC
: Nail Tech/Instructor, Expected in 05/2000
Conway School Of Cosmetology - Conway, SC,
High School Diploma: , Expected in 06/1998
Aynor High School - Aynor, SC
Additional Information

I have been home for the past 5 years with my youngest daughter. She is 5 yrs old now, going to school and I am needing to get back to work.

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School Attended

  • VaughtHorry-Georgetown Technical College
  • Conway School Of Cosmetology
  • Aynor High School

Job Titles Held:

  • Nail Technician
  • Nail Instructor
  • Pharmacy Technician
  • Optometric Technician


  • Some College (No Degree)
  • High School Diploma

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