Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented Owner and worker with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Driven highly effective at increasing sales and referrals. Clean, neat and professional at all times. Energetic bringing experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Talent for satisfying all types of clients with knowledgeable and friendly service.

  • Grew customer base 100% by providing first-rate service.
  • Reduced complaints 100 % with new customer service strategies.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction.
  • Scheduling
  • Conflict Resolution
  • Strategic Planning
  • Client Service
  • Inventory controls
  • Profit and Loss
  • Time management
  • Budgeting
  • Verbal and written communication
  • Teambuilding
  • Planning and Coordination
  • Multitasking abilities
  • Adaptability
  • Table layout
  • Guest seating
  • Performance improvement
  • Organization and Time management
  • Responsible
  • Excellent phone demeanor
  • Ability to develop rapport
  • High-volume call environments
  • Telephone headset expertise
  • Customer service
  • Self-motivated professional
  • Clerical
  • Critical thinking
  • Detail-oriented
  • First Aid/CPR
  • Excellent work ethic
Work History
Nail Technician, 04/2019 - Current
Hershey Entertainment & Resorts Company Hershey, PA,
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Hostess, 11/2015 - Current
Morris Hospital Channahon, IL,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Conducted dining room and server checks to assess readiness for expected customer turn over .
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 99%.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations and communicated changes to guests using .Open Table
Customer Service Manager, 10/2012 - 07/2015
Comfort Systems Usa Asheville, NC,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Consistently managed -person staff, effectively resolving issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Nail Technician ,Receptionist , 01/1996 - 01/2012
Finger Prints Salon City, STATE,
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Provided clerical support to 7 company employees by copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Resolved customer problems and complaints
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Provided training and mentoring to new staff to maximize performance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Scheduled and confirmed appointments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls daily to resolve any and all issues and schedule appointments.
High School Diploma: , Expected in
Gen Douglas Macarthur Senior High School - Levittown, NY

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Resume Overview

School Attended

  • Gen Douglas Macarthur Senior High School

Job Titles Held:

  • Nail Technician
  • Hostess
  • Customer Service Manager
  • Nail Technician ,Receptionist


  • High School Diploma

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