, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Talented Owner and worker with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Driven highly effective at increasing sales and referrals. Clean, neat and professional at all times. Energetic bringing experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Talent for satisfying all types of clients with knowledgeable and friendly service.
Accomplishments
Grew customer base 100% by providing first-rate service.
Reduced complaints 100 % with new customer service strategies.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction.
Skills
Scheduling
Conflict Resolution
Strategic Planning
Client Service
Inventory controls
Profit and Loss
Time management
Budgeting
Verbal and written communication
Teambuilding
Planning and Coordination
Multitasking abilities
Adaptability
Table layout
Guest seating
Performance improvement
Organization and Time management
Responsible
Excellent phone demeanor
Ability to develop rapport
High-volume call environments
Telephone headset expertise
Customer service
Self-motivated professional
Clerical
Critical thinking
Detail-oriented
First Aid/CPR
Excellent work ethic
Work History
Nail Technician, 04/2019 - Current Hershey Entertainment & Resorts Company – Hershey, PA,
Responded to customer requests and concerns about gel application and nail art designs.
Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Hostess, 11/2015 - Current Morris Hospital – Channahon, IL,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Conducted dining room and server checks to assess readiness for expected customer turn over .
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Monitored dining room and guest flow to maximize table usage and minimize wait times by 99%.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Documented reservations and communicated changes to guests using .Open Table
Customer Service Manager, 10/2012 - 07/2015 Comfort Systems Usa – Asheville, NC,
Introduced higher standards for customer service and increased efficiency by streamlining operations.
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