Dynamic Manicurist with distinguished knowledge of personal care and commitment to maintaining excellence for any number of customers. Skilled at cultivating and maintaining relationships with customers. Successful at increasing profits and repeat customer numbers. Even though my main job has been a Nail Technician for many years, I believe that I have learned many techniques and trades that will benefit me in my future in any field. I have worked with people of all types for years and am ready to experience a new field of work.
Skills
Nail Care Advice
Artificial Tip Application
Client Service Records
Relationship Building
Product Sales
Cash Handling
Product Promotions
Customer Service
Attention to Detail
Appointment Scheduling
Payment Processing
Workstation Cleaning
Persuasive Negotiation
Supply Maintenance
Verbal and Written Communications
Decision Making
Results Oriented
Microsoft Office
Team Leadership
Facility Supervision
Safety Inspections
Social Media Platforms
Data Entry
Needs Assessment
Call Answering and Routing
Conflict Resolution
Equipment Setup
Quality Assurance
Training and Development
Active Listening
Health and Safety Regulations
Team Building
Experience
02/2016 to 08/2021
Nail TechnicianBoyne Resorts – Wixom, MI,
Met with clients to discuss needs, service preferences and special requests.
Performed high volume of daily customers gel, acrylic and natural manicures.
Introduced signature services, including acrylics and gel tips to increase overall sales.
Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Built repeat client base to increase profits and stabilize cash flow.
Completed daily customer appointments and updated master schedule.
Wrote operational budgets with funds allocated between supplies, shop upkeep and employee needs.
Resolved guest complaints.
Enforced safety procedures in accordance with facility policies and government regulations.
Accountable for partial staff development, budgeting and supply ordering.
09/2018 to 01/2019
Front Desk ReceptionistHilton Grand Vacations – Sapphire, NC,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded all deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Input customer data into reservation software and made immediate updates to reflect room changes.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed office paperwork, including scanning documents and routing business correspondence.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Determined needs of visitors and provided information or solutions.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
01/2018 to 05/2018
CookFirst Hawaiian Bank – Lanai City, HI,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Education and Training
Expected in 05/2016
High School Diploma: Grayson County High School - Independence, VA GPA:
Expected in
: Grayson County High School - Independence, VA GPA:
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