Nail Tech: Meticulous Manicurist with3 years of experience. Skilled in modernizing salons for top-of-the-line work and trained in acrylic nails and electric file use. Talkative and personal with dedication to professionalism, productivity and excellent customer service.
CSR: Hardworking Customer Service Representative with 3 years of experience working with customer service. Trained in project and time management with extensive knowledge of customer service representative and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Customer Service Sales
Retail Industry Knowledge
Teamwork / Collaboration
Product Knowledge
Customer Contact
Data Entry
Product Sales
Point of Sale System
Computer proficient
Work History
Nail Technician, 01/2018 to Current Breckenridge Grand Vacations – Breckenridge, CO,
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Communicated effectively with management concerning important customer issues.
Responded to customer requests and concerns about gel application and nail art designs.
Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Recorded weekly supply and inventory needs and made regular orders
Successfully initiated and implemented Sanitized and disinfected tools that are use to modernize services and increase profits.
Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.
Provided training and mentoring to new staff to maximize performance.
Implemented deals for specialty services such as acrylic nails to increase revenue
Frequently restocked 5 workstations and organized and stocked product sales shelves.
Collaborated with team of 3 manicurists for efficient, high-quality service and customer satisfaction.
Monitored social media and online sources for industry trends.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Customer Service Representative, 08/2018 to 12/2019 Fidelity Investments – Wittmann, AZ,
Engages, consults and educates members based upon member's unique needs, preferences and understanding of Medicare plans, tools and resources to help guide members along clear path to care
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Offered advice and assistance to customers, paying attention to special needs or wants
Communicated with vendors regarding back order availability, future inventory and special orders
Responded to customer requests for products, services and company information
Cultivated customer loyalty, promoted repeat customers and improved sales
Evaluated account and service histories to identify trends, using data to mitigate future issues
Educated customers on promotions to enhance sales
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Provided primary customer support to internal and external customers in fast-paced environment
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Answered customer telephone calls promptly to avoid on-hold wait times
Compiled customer feedback and recommended service delivery improvements to management
Consulted with outside parties to resolve discrepancies and create effective solutions
Answered constant flow of customer calls with up to 50 calls per day
Team Member, 01/2018 to 08/2018 Mars – Los Angeles, CA,
Assist Assembly Team Lead with day-to-day tasks
Assist employees with daily duties
Help train new employees with job duties
Perform repairs to assure quality and customer satisfaction
Maintain safe work environment
Kept work areas clean, organized and safe to promote efficiency and team safety
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
Lifted, stacked and transported boxes weighing up to 50 pounds
Developed strong relationships with coworkers and managers
Learned all required tasks quickly to maximize performance
Handled troubleshooting tasks and used methods to immediately rectify assembly line issues
Sought out ways to go above and beyond job requirements
Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Successfully communicated with all team members to navigate job duties and complete daily tasks
Pursued learning opportunities to advance knowledge and take on leadership position
Education
Certificate: Manicurist, Expected in 08/2017 Star College of Cosmetology 2 - Tyler, TX GPA:
High School Diploma: , Expected in 06/2014 Robert E Lee High School - Tyler, TX, GPA:
Willing to relocate: Anywhere
Additional Information
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, Willing to relocate: Anywhere, Authorized to work in the US for any employer
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