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Mortgage Customer Service Coordinator Resume Example

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MORTGAGE CUSTOMER SERVICE COORDINATOR
Executive Profile
Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness
Skill Highlights
  • Human resources
  • Negotiations expert
  • Self-motivated
  • Market research and analysis
  • Customer-oriented
Core Accomplishments


      Professional Experience
      Mortgage Customer Service Coordinator, 01/2014 to Current Capital One N.A － Plano, TX
      • Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e.
      • balance statements, documents copies, and account history) Direct calls or correspondence to proper departments in event information is not available or requires research Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.
      • Review and explain escrow disclosure statements (i.e.
      • account shortages and overages) Discuss and respond to inquiries regarding loan types and terms (i.e.
      • VA, FHA, Conventional, ARM) Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met.
      Inbound Commercial Representative, 01/2013 to 01/2013 Volt Workforce Solutions － Frisco, TX
      • Responsible for administrative support and Sales utilizing Sales Force.
      • Received Inbound Calls from Prospective Clients in a call center environment.
      • Made outbound calls to leads to sell Waste Services and corresponded with clients via mail, email, voice mail, and fax.
      • Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.
      Sales Agent, 01/2013 to 01/2013 Man Power Group － Lewisville, TX
      • Received Inbound Calls, Made outbound calls to sell lawn care plans utilizing Sales Force from Prospective Clients in a call center environment.
      • Responsible for administrative support and corresponded with clients via mail, email, voice mail, and fax.
      • Serviced existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
      Enrollment Counselor/ Sales Agent, 01/2012 to 01/2012 CLA USA Estate Services － Frisco, TX
      • Responsible for administrative support and corresponded with clients via mail, email, voice mail, and fax Enrolled prospective clients in workshops, Responsible for estate planning sales utilizing Sales Force and services Answered inbound calls in a call center environment, Provided potential students with highest level of customer service, Responsible for administrative support Scheduled Appointments in an Call Center Atmosphere Notified business owners of Money Savings Opportunities Assisted subordinates and supervisors in identifying and resolving problems.
      Collections Loan Migrant Officer, 01/2007 to 01/2009 GMAC － Lewisville, TX
      • Contacted customer's regarding past due car payments.
      • Processed payments to bring accounts current.
      • Maintained customer's current information and location.
      Customer Service Specialist, 01/2005 to 01/2007 The Houston Jackson Group － Irving, TX
      • Worked in an Inbound and Outbound Call Center.
      • Assisted clients in identifying and resolving problems.
      • Conducted Sales transactions with several vendors.
      Executive Administrative Assistant, 01/2003 to 01/2005 AOE Healthcare Services Inc － Dallas, TX
      • Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures.
      • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
      • Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
      Administrative Assistant, 01/2000 to 01/2003 Mazant Resident － New Orleans, LA
      • Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
      • Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
      • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
      Education
      Bachelors of Human Resources: May 2016 University of North Texas － Denton, TX
      Associates: Business Management, May 2012 Richland College － Dallas, TX Business Management
      Skills

      administrative, administrative support, analytical skills, attention to detail, balance, Call Center, interpersonal communication, communication skills, Clients, Customer Service, documentation, email, fax, forms, insurance, inventory, layout, mail, Money, office, organizing, Organizational, personnel, process request, repairs, reporting, Research, Sales, tax, phone, time management, type, voice mail, workflow, workshops, written

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      Resume Overview

      Companies Worked For:

      • Capital One N.A
      • Volt Workforce Solutions
      • Man Power Group
      • CLA USA Estate Services
      • GMAC
      • The Houston Jackson Group
      • AOE Healthcare Services Inc
      • Mazant Resident

      School Attended

      • University of North Texas
      • Richland College

      Job Titles Held:

      • Mortgage Customer Service Coordinator
      • Inbound Commercial Representative
      • Sales Agent
      • Enrollment Counselor/ Sales Agent
      • Collections Loan Migrant Officer
      • Customer Service Specialist
      • Executive Administrative Assistant
      • Administrative Assistant

      Degrees

      • Bachelors of Human Resources : May 2016
        Associates : Business Management , May 2012

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