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monitoring center supervisor resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Skills
  • Loss Prevention
  • Customer Service
  • Personnel Security
  • Physical Security
  • Team Development
  • Multitasking
  • Avigilon
  • Immix
  • Video Management System
  • Conflict Resolution
  • Shift Lead
  • Training and mentoring
  • Documentation and control
  • Crime Prevention
Work History
09/2021 to Current Monitoring Center Supervisor Per Mar Security Services | Wausau, WI,
  • Provide monitoring and incident response services to protect client locations from intrusion, theft and other unauthorized or criminal activities.
  • Performed scheduled remote patrols of client sites.
  • Addressed issues and events as they arise in a timely manner.
  • Dispatch security personnel and law enforcement as needed.
  • Document incidents in reports for management and clients.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Collaborated and provided reports to IT Department with onboarding process of new client sites to ensure utmost efficiency.
  • Mentored newly hired employees on equipment and safety and assisted with ongoing training of new hires.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Delegated assignments based on plans, company needs and knowledge of individual team members.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
06/2021 to 09/2022 Monitoring Center Advisory Agent Arby's, Llc | Kissimmee, FL,
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Collaborated with 6+ team members to resolve issues and identify appropriate issues for escalation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Supported Supervisor by completing necessary tasks to maintain efficiency.
12/2020 to Current Monitoring Center Agent Wegmans Food Markets | Weedsport, NY,
  • Monitor commercial/residential sites for unauthorized or criminal activity and execute voice-downs as needed
  • Perform scheduled patrols of client sites and report site details
  • Utilize kinetics to evaluate persons intentions and respond with appropriate protocol
  • Dispatch security personnel and law enforcement officers as needed
  • Document daily alarms/patrols and pull statistics of daily log files to show shift efficiency
09/2019 to 03/2020 Crew Member McDonald's | City, STATE,
  • Collaborated with team members to complete orders
  • Prepared and cooked food orders for customers by noting customizations and portion sizes
  • Supported great dining and meal experiences for guests
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Performed shift change tasks each day to keep store efficient and neat
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
03/2013 to 07/2016 Cook Eat'n Park Restaurants | City, STATE,
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Verified proper portion sizes and consistently attained high food quality standards
  • Recommended menu items for new dish development, holidays, special events and promotions
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
Expected in 12/2020 to to Bachelor of Science | Corporate Security Slippery Rock University of Pennsylvania, Slippery Rock, PA GPA:

Concentrations in Organizational Security and Fraud

Expected in 06/2016 to to High School Diploma | Keystone Oaks, Pittsburgh, Pa, GPA:
Certifications

Introduction to the National Incident Management System, Emergency Management Institute FEMA - Issued October 2020


Introduction to Incident Command System, Emergency Management Institute FEMA - Issued October 2020


Basic Bleeding Control Course, American College of Surgeons Committee on Trauma - Issued Feburary 2019

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Resume Overview

School Attended

  • Slippery Rock University of Pennsylvania
  • Keystone Oaks

Job Titles Held:

  • Monitoring Center Supervisor
  • Monitoring Center Advisory Agent
  • Monitoring Center Agent
  • Crew Member
  • Cook

Degrees

  • Bachelor of Science
  • High School Diploma

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