membership concierge resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
As a hardworking employee with customer service, multitasking and time management abilities, my history of meeting company needs is proven through my consistency and organization. I'm skilled in working under pressure and adapting to new situations in order to give every customer a positive and memorable experience.
Skills
Management Interaction
Social Media Networking
Amenities Information
Clear Communication
Meeting Organization
Calendar and Scheduling Software
Reservations Management
Community Relations
Project Oversight
Training and Mentoring
Originality and Creativity
Positive Attitude
Willingness to Learn
Flexible Schedule
Following Instructions
Area and Facility Cleaning
Judgement and Decision Making
Verbal and Written Communication
Experience
09/2022 to CurrentMembership ConciergeLife Time Fitness | San Antonio, TX,
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Maintained guest privacy and building reputation by keeping information confidential.
Directed incoming calls and messages to appropriate staff or residents.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Scheduled space or equipment for special programs, PT meetings and training sessions
03/2022 to CurrentFacility Operations Team MemberLife Time | Troy, MI,
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Team Collaboration
Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
Recorded facilities work in official logs and meticulously tracked and followed recommended maintenance schedules to keep company operating smoothly and meeting customer needs.
Routinely inspected equipment for preventive and emergency maintenance needs.
Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
08/2021 to CurrentTeam WorkerDlh Holdings Corp. | Frederick, MD,
Organization
Customer Service
Communication Skills
Management of the building
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Developed positive customer relationships through friendly greeting and excellent service.
Trained new team members using approved training materials and information.
10/2021 to 11/2021Research AssistantInternational Bancshares Corp | Schertz, TX,
Research Abilities
Conducted qualitative and quantitative analysis on assigned data.
Crisis management
Book publication
Outreach Exposure
Organized development and implementation of diverse marketing videos, social media posts and blogs.
Developed and maintained spreadsheets, questionnaires and research tools.
Implemented quality control measures for research methodologies.
Worked closely with senior management to implement strategic communications plans and marketing initiatives.
03/2021 to 04/2021Social Media RepresentativeCutco | City, STATE,
Created and published news and promotional content to increase fan engagement and channel growth.
Delivered professional and thorough presentations outlining social media strategies and campaign results.
Proposed online or multiple-sales-channel campaigns to marketing executives.
Data-driven decision making
Technology planning
Utilized new technologies, concepts and techniques to add to talent and leadership development strategy and resources.
01/2020 to 02/2021Sales AssociateBruegger's Bagels & Jamba Juice | City, STATE,
Register System Management
Positive Customer Relationship
Performed variety of duties related to food service.
Followed staff performance and service standards to deliver consistent and positive customer experiences.
Engaged customers in friendly, professional dialogue to determine needs.
Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Monitored inventory to keep adequate stock of food items and supplies.
Maintained professional demeanor during interactions with customers and co-workers.
Education and Training
Expected in 05/2026 to to High School Diploma | New York University, New York City, GPA:
NYU Student Government [Financial Affairs Committee]
Liberal Studies Student Government [Director of Club Affairs]
Muslim Student Association Member, 2022-2023
3.83 GPA
Expected in 05/2022 to to Received Diploma | Bedford High School, Bedford MA, GPA:
Additional Information
Volunteer for Home Based Orphan Care Program, Parwarish Organization Pakistan
- Empowering vulnerable children to play their best role in the development of the country and humanity at large, through the ideas of gender studies
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