Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
As a telesales specialist I respond to customers' calls, assess needs and build a comprehensive solution. I use sales and relationship building skills as well as product expertise to guide the consumer in making informed decisions.
Answered inbound calls in regards to registration for Medicare and Medicaid.
Main goal was to provide calls with FAQs on how to complete application
Also did IT help desk by helping trouble shoot day to day issues with the following systems; NPPES,Pecos and IAC's
Help Individuals achieve personal and company goals
Overseen customers representative agents development
Coached agents to help with developmental skills that would assist them with their daily job duties
Take inbound billing calls
Address customer complaints and adjust or apply credits to billing accounts
Start new telephone, Internet and direct TV services
Occasionally assist on the production floor answering common questions for other service representatives
Manage a crew of 6 to 7 members
In charge of the night crew where my main responsibility was to insure that goals for speed of service in the drive thru as well as front counter
Do nightly drops in the floor safe as well as count the money to insure that it match with both projected and actual sales for the day
I was responsible for being the first to greet customers either on the drive thru window or in front dinning from area for dine in customers. I had the following duties; keep condiments stocked, keep all table clean and wiped down, hourly register drops.
Provided security service for CEMEX Cement Plant
Did hourly yard watch via dagy patrol
Completed hourly reports of my finds.
Insured that anyone who entered the property was either a existing employee or had business with the said client.
Answered incoming calls
Data entry into ordering system
Helped prepare pizza for pick up orders
Collected Monies from customers for orders placed at bout both front counter and drive thru
Ensured store was kept neat and clean by company standards
Provided calls to current and new voters
Heavy Phone answering for questions in regards to where caller vote for their particular district
License Number is :1777739
Also Medicare AHIP certified
I graduated ahead of my class by complete all needed credits in January 2003. I later went and walked across the stage with the rest of my classmates in May of 2003. Graduating with a B average.
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