Medicare Customer Service Rep Resume Example General Dynamics Information Technology

MEDICARE CUSTOMER SERVICE REP

Professional Summary

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Consistently received positive feedback from customers and Handled customers complaints carefully and effectively. I'm Reliable and hardworking committed to getting each job done as quickly, efficiently and safely as possible. well-versed, exceptional organizational skills ,and strong attention to detail.

Skills

Adheres to customer service procedures
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Proficient in customer service
Dependable and reliable

Attention to detail
Filing and data archiving
Service-oriented team player
Customer-oriented
Deadline-driven
Hard working and self-motivated
strong work ethic/great adaptability

Work History

Medicare customer service Rep, 2012 to 2013
General Dynamics Information Technology – Riverview, FL

• Provided accurate responses and documentation of inquiries

• Answer phone calls and utilizing scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner

• Report problems that occur and assist with resolution

• Supported contact center expectations as well as departmental and corporate policies and procedures

• Perform other related duties as assigned

• Able to type 20 WPM, 30 WPM

• Demonstrated excellent listening, interpersonal, and multi-tasking skills

• Experience working effectively in a team environment

• Directed Beneficiaries to information to make knowledgeable decisions about their healthcare transforming complex requirements into clear guidance.

• Explained to Individual Beneficiaries about different ways to efficiently and accurately apply for programs online, by phone or mail.

• Organized secure infrastructure and systems are in place to integrate government data, efficiently manage enrollee requests and applications, receive and process payments and appeals, and ensure compliance with industry laws and mandates.

laborer/receptionist , 2011 to 2012
Coastal Bay Properties – Tampa, FL

Attracted tenants by advertising vacancies.
Obtained referrals from current tenants.
Explained advantages of location and services.
Showed units.
Welcomed visitors by greeting them, in person or on the telephone;
Answered or referred inquiries.
Directed visitors by maintaining employee and department directories
Transported cleaning products and equipment to and from the utility rooms.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Cleaned in and around the buildings, prioritizing safety at all times.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

customer service associate, 01/2013 to 01/2014
Walmart supercenter – Spokane, WA

Assisting customers with any troubles or inquiries that they might have.
Help customers over the phone, also deal with customers in person.
Educated customers about the brand to incite excitement about the company's mission and values.
Used time efficiently when not serving customers, including stocking product and cleaning work areas.
Verified that all customers received receipts for their purchases.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Determined customer needs by asking relevant questions and listening actively to the responses.

customer service representative, 02/2017 to Current
Shiftgig Tampa – Tampa, Florida, United States

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Provided excellent customer service
Consistently offered professional, friendly and engaging service.
Provided friendly and attentive service and exceptional hospitality.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Used item numbers to properly stock warehouse.

fulfillment associate, 05/2016 to 01/2017
Amazon Tampa Inc – Kent,WA, United States

Maintained accurate stock records and schedules.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Used item numbers to properly stock warehouse.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.

fish processor, 05/2014 to 05/2016
Premier Pacific Seafoods Inc – Seattle, Washington, United States

On a fish processing boat for 3-4 months working 12-16hr shifts 7 days a week.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Responsible for achieving production requirements.
Loaded and unloaded building materials.

lab eye technician, 01/2014 to 05/2014
Logic Staffing – Sumner, Washington, United States

Performed both routine and emergency maintenance on laboratory instruments.
Stocked treatment rooms with proper supplies.
Notified supervisor of supply needs to ensure necessary items were in stock.
Provided complete patient eye care refraction and eyeglass and contact lens distribution services.
Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.

Education

High School Diploma: 2009
Lewis and Clark High School - Spokane, WA

Accomplishments

Amazon fulfillment
August 2016
Recognized for being a hard worker and working extra hours to make BFI4 a Success.

Resume Overview

Companies Worked For:

General Dynamics Information Technology
Coastal Bay Properties
Walmart supercenter
Shiftgig Tampa
Amazon Tampa Inc
Premier Pacific Seafoods Inc
Logic Staffing

School Attended

Lewis and Clark High School

Job Titles Held:

Medicare customer service Rep
laborer/receptionist
customer service associate
customer service representative
fulfillment associate
fish processor
lab eye technician

Degrees

High School Diploma : 2009

Medicare customer service Rep Resume Example

Resume Score: 70%

Resume Overview

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