medical spa manager resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Skills
Competitive and consumer market analysis
Presentations and demonstrations
Brand building and awareness
Customer service
Microsoft Office
People skills
Friendly, positive attitude
Reliable and trustworthy
Basic Math
Active listening
Work ethic
Computer skills
Fluent in Spanish
Marketing understanding
Content development
Team collaboration
Problem resolution
Google Docs
Basic Quickbooks
Canva
Skin-Tone Management
Beauty Treatment Recommendation
Education and Training
Kempner High SchoolSugar Land, TXExpected in 06/2017 ā āHigh School Diploma: - GPA:
Houston Community CollegeHouston, TXExpected in ā ā:Accounting - GPA:
Experience
Hand & Stone - Medical Spa Manager Euless, TX, 07/2022 - Current
Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
Created seasonal and targeted offers to enhance visibility and generate revenue.
Used social media content on Instagram, Facebook and LinkedIn to build revenue.
Hired, led and provided performance management for spa employees.
Documented client records and information.
Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Educated clients on skin conditions, treatments and products to grow sales.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Inspected client's skin to determine best courses of treatment.
Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
Helped customers find specific products, answered questions and offered product advice.
Answered incoming telephone calls to provide store, products and services information.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Von Maur - Day Spa Manager Cedar Rapids, IA, 11/2020 - 10/2022
Documented client records and information.
Maintained meticulous records to document client information.
Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
Used social media content on Instagram, Facebook and LinkedIn to build revenue.
Restocked supplies for spa treatments
Performed receptionist functions such as appointment scheduling and spa tours.
Instructed guests on safety procedures and spa policies.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
Applied marketing, networking and interpersonal skills to build Urban Alchemy Lab practice and loyal clientele.
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