Medical Spa Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven Texas Property & Casualty with 11 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

  • Training and mentoring
  • Staff Management
  • Patient education and counseling
  • Team Building
  • Relationship building and retention
  • Wellness services
  • Loss prevention management
  • Profit improvements
  • Hiring and recruitment
  • Multidisciplinary team collaboration
  • Email marketing
  • Policy adjustment knowledge
  • Client account management
  • Client retention
  • Customer follow-up
  • Cross-selling and upselling
Work History
06/2018 to Current
Medical Spa Manager Aaa Northern California, Nevada And Utah Insurance Exchange Davis, CA,
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Worked with suppliers to identify cost savings opportunities resulting in 30 % reduction in expenses.
  • Greeted spa guests in warmly to create positive first impression of spa.
  • Recorded product sales into spa's weekly income report.
  • Maintained front desk workstation by keeping it clean and organized.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
04/2014 to 05/2018
Insurance Sales Agent Altru Health System Clinic Thief River Falls, MN,
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Established payment methods for clients to facilitate customer payments and issue receipts.
  • Conducted annual reviews of existing policies to update information.
09/2009 to 05/2013
Licensed Medical Aesthetician Woodhouse Day Spa City, STATE,
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed body treatments, including waxing, body wrap application and mirco-dermabrasion .
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Discussed procedures and treatment options with clients.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Welcomed clients arriving for appointments.
  • Performed consultations for patients before scheduling treatments.
  • Recommended retail products for at-home use.
  • Fostered friendly, warm and exceptional customer experience.
  • Handled busy schedules and stayed on top of key deadlines.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Designed post-treatment at-home care products.
  • Executed laser hair removal and microdermabrasion procedures.
  • Set up patient rooms and sterilized equipment
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments
05/2004 to 07/2009
Insurance Representative Farmers Insurance Agency Scott Myers Agent City, STATE,
  • Maintained high standards of customer service by building relationships with clients.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Analyzed customer needs and provided best options, upselling products and services.
Expected in
Associate of Science: Nursing
Galen College Of Nursing - San Antonio, TX,
Expected in 05/2006
: Medical Aesthetician
Texas Laser & Aesthetics Institute - Austin, TX,
Expected in 05/2002
High School Diploma:
South San Antonio High School - San Antonio, TX
  • Licensed Property & Casualty - 2005-Present
Professional Working

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Resume Overview

School Attended
  • Galen College Of Nursing
  • Texas Laser & Aesthetics Institute
  • South San Antonio High School
Job Titles Held:
  • Medical Spa Manager
  • Insurance Sales Agent
  • Licensed Medical Aesthetician
  • Insurance Representative
  • Associate of Science
  • High School Diploma

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