My objective is to obtain a challenging and profitable position as a customer service manager or representative in a well-oriented company that I can grow in as a professional. Resourceful guest service associate with 4 years’ experience in diverse industries. Self-directed and organized with well-developed abilities in managing a wide range of administrative needs.
Core Qualifications
Outstanding customer service skills; diplomatic and patient with any type of individual.
Highly organized with great attention to detail and follow through.
Computer skills include: millennium software, Microsoft word, excel, office, Polaris office etc,.
Flexible; able and willing to learn new things. Also a well-equipped fast-learner.
Customer service mindset
Computer proficiency
Analytical abilities
Multi-tasking
Exceptional verbal/written communication
Filing management
Self-directed
Able to lift 75 pounds
Data entry
Administrative support
Work well independently
Client relations
Experience
MEDICAL FRONT DESK COORDINATOR, 10/2016 - 03/2016 Fresenius Medical Care – Detroit, MI,
Scanned incoming documentation.
Obtained information by contacting appropriate personnel or patients.
Pulled patient charts for upcoming appointments.
Typed medical orders for procedures and laboratory tests.
Consolidated diverse medical records.
Assigned patients to correct diagnosis-related groups.
Updated daily logs to track information movements.
Wrote reports, emails, memoranda, letters and releases.
Learned and skilled for ADVANCED MD as well for tiger system.
POSITION 2ND ASSISTANT MANAGER, 03/2016 - Current Cumberland Farms – Easthampton, MA,
Models a "Customer comes first" attitude, delivering extraordinary customer service while supervising other employees are ensuring excellent customer service.
Managing and overlooking the whole store through store hours, as well completing and maintain a daily log for all employees and employees' daily sale goals.
Confirming a complete open or closing routine for registers as well as safe handling.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Team Event Promoter, 06/2015 - 10/2015 ICON INDUSTRIES INC – City, STATE,
Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
Ensured that team member responsibilities were defined and understood.
Created and executed marketing/PR campaigns, including new product introductions and existing product development.
Established and maintained effective communication system.
Recruited, retained and developed staff.
Hostess/ Server, 11/2014 - 06/2015 Tin Lizzy's Cantina – City, STATE,
Accepted payment from customers and made change as necessary.
Apportioned and served food to facility residents, employees, or patrons.
Assisted co-workers.
Assisted diners with seating as needed
Attempted to limit problems and liability related to customers' excessive drinking
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned bars, work areas, and tables
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Greeted guests and sat them at tables or in waiting areas
Hostess/ To-go Cashier, 05/2014 - 11/2014 Romanos Macaroni Grill – City, STATE,
Accepted payment from customers and made change as necessary.
Apportioned and served food to facility residents, employees, or patrons.
Assisted co-workers.
Assisted diners with seating as needed
Facilitated prompt and accurate seating and service of all guests.
Received frequent customer compliments for going above and beyond normal duties.
Maintained a professional tone at all times, including during peak rush hours.
Maintained neat and attractive bakery food cases.
Continually kept carpets and floor clear of debris.
Prepared the buffet and salad bar for dinner service.
Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Guest Service Associate, 08/2012 - 06/2014 European Wax Center – City, STATE,
Processed an average of 40 transactions each day in a timely manner.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Exceeded personal sales goals for 3 quarters in a row.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the front room clean and maintained neat, orderly product displays.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated store policy violations to the leadership team in a timely manner.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Attended all team meetings each month to voice concerns and offer constructive feedback to others.
Team Member/ Cashier, 03/2011 - 04/2012 Little Ceasars Pizza – City, STATE,
Received frequent customer compliments for going above and beyond normal duties.
Maintained a professional tone at all times, including during peak rush hours.
Checked in deliveries and signed off on products received.
Correctly calculated charges, issued bills and collected payments.
Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Effectively used items in stock to decrease waste and profit loss.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Answered questions about menu selections and made recommendations when requested.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Sorted and removed trash, placing it in designated pickup areas
Served customers in eateries that specialized in fast and inexpensive carry-out food
Packaged take-out foods and served food to customers
Education
High School Diploma: , Expected in 2012 - PHEONIX HIGH SCHOOL - Lawrenceville, GA GPA:
Specialized in Photography.
Exceeded in extra-curricular activities such as pottery and photography.
*I was entered into many different school and art competitions, including scholastic's.
The main focus I entertained at that place of learning was that it was a block schedule, with one hour lunch period, college-formatted classes.
I would have two hours almost in each class, as well all of my teachers were retired professors or teachers of university.
It was exceptional and I am grateful every day I was able to find such a place to finish my basic grade school out with.
Skills
MEDICAL SOFTWARE: MILLENNIUM , TIGRIS, ADVANCED MD
SERVER SOFTWARE: ALOHA, POINT SYSTEM
WRITING SOFTWARE: MICROSOFT EXCEL, WORD, OFFICE, POLARIS OFFICE.
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