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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

My objective is to obtain a challenging and profitable position as a customer service manager or representative in a well-oriented company that I can grow in as a professional.
Resourceful guest service associate with 4 years’ experience in diverse industries. Self-directed and organized with well-developed abilities in managing a wide range of administrative needs.

Core Qualifications
  • Outstanding customer service skills; diplomatic and patient with any type of individual.
  • Highly organized with great attention to detail and follow through.
  • Computer skills include: millennium software, Microsoft word, excel, office, Polaris office etc,.
  • Flexible; able and willing to learn new things. Also a well-equipped fast-learner.
  • Customer service mindset
  • Computer proficiency
  • Analytical abilities
  • Multi-tasking
  • Exceptional verbal/written communication
  • Filing management
  • Self-directed
  • Able to lift 75 pounds
  • Data entry
  • Administrative support
  • Work well independently
  • Client relations
Experience
MEDICAL FRONT DESK COORDINATOR, 10/2016 - 03/2016
Fresenius Medical Care Detroit, MI,
  •  Scanned incoming documentation.
  •  Obtained information by contacting appropriate personnel or patients.
  • Pulled patient charts for upcoming appointments.
  • Typed medical orders for procedures and laboratory tests.
  • Consolidated diverse medical records.
  • Assigned patients to correct diagnosis-related groups.
  • Updated daily logs to track information movements.
  • Wrote reports, emails, memoranda, letters and releases.
  • Learned and skilled for ADVANCED MD as well for tiger system.
POSITION 2ND ASSISTANT MANAGER, 03/2016 - Current
Cumberland Farms Easthampton, MA,
  • Models a "Customer comes first" attitude, delivering extraordinary customer service while supervising other employees are ensuring excellent customer service.
  • Managing and overlooking the whole store through store hours, as well completing and maintain a daily log for all employees and employees' daily sale goals.
  • Confirming a complete open or closing routine for registers as well as safe handling.
  • Addressed customer inquiries and resolved complaints.
  •  Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Trained staff to deliver outstanding customer service.
Team Event Promoter, 06/2015 - 10/2015
ICON INDUSTRIES INC City, STATE,
  • Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
  • Ensured that team member responsibilities were defined and understood.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Established and maintained effective communication system.
  • Recruited, retained and developed staff.
Hostess/ Server, 11/2014 - 06/2015
Tin Lizzy's Cantina City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Cleaned bars, work areas, and tables
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
  • Greeted guests and sat them at tables or in waiting areas
Hostess/ To-go Cashier, 05/2014 - 11/2014
Romanos Macaroni Grill City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Facilitated prompt and accurate seating and service of all guests.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Maintained neat and attractive bakery food cases.
  • Continually kept carpets and floor clear of debris.
  • Prepared the buffet and salad bar for dinner service.
  • Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Guest Service Associate, 08/2012 - 06/2014
European Wax Center City, STATE,
  • Processed an average of 40 transactions each day in a timely manner.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Exceeded personal sales goals for 3 quarters in a row.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the front room clean and maintained neat, orderly product displays.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Attended all team meetings each month to voice concerns and offer constructive feedback to others.
Team Member/ Cashier, 03/2011 - 04/2012
Little Ceasars Pizza City, STATE,
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Checked in deliveries and signed off on products received.
  • Correctly calculated charges, issued bills and collected payments.
  • Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Effectively used items in stock to decrease waste and profit loss.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered questions about menu selections and made recommendations when requested.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Sorted and removed trash, placing it in designated pickup areas
  • Served customers in eateries that specialized in fast and inexpensive carry-out food
  • Packaged take-out foods and served food to customers
Education
High School Diploma: , Expected in 2012
-
PHEONIX HIGH SCHOOL - Lawrenceville, GA
GPA:
  • Specialized in Photography.
  • Exceeded in extra-curricular activities such as pottery and photography. *I was entered into many different school and art competitions, including scholastic's.
  • The main focus I entertained at that place of learning was that it was a block schedule, with one hour lunch period, college-formatted classes.
  • I would have two hours almost in each class, as well all of my teachers were retired professors or teachers of university.
  • It was exceptional and I am grateful every day I was able to find such a place to finish my basic grade school out with.
Skills
  • MEDICAL SOFTWARE: MILLENNIUM , TIGRIS, ADVANCED MD 
  • SERVER SOFTWARE: ALOHA, POINT SYSTEM
  • WRITING SOFTWARE: MICROSOFT EXCEL, WORD, OFFICE, POLARIS OFFICE.
  • COLD CALLING
  • COMPUTER LITERATE
  • SALES
  • MULTI-TASK MANAGEMENT

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Resume Overview

School Attended

  • PHEONIX HIGH SCHOOL

Job Titles Held:

  • MEDICAL FRONT DESK COORDINATOR
  • POSITION 2ND ASSISTANT MANAGER
  • Team Event Promoter
  • Hostess/ Server
  • Hostess/ To-go Cashier
  • Guest Service Associate
  • Team Member/ Cashier

Degrees

  • High School Diploma

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