Over 25 years' experience driving revenue growth and client satisfaction for leading Fine Jewelry, Telemarketing, and
Real Estate organizations. Highly competitive, passionate,energetic, bilingual, persuasive and articulate, able to achieve
results others believed to be impossible. Experienced in marketing, public relations, partnership building and customer
Top-rated sales performance
Online marketing strategies
Medicaid Benefit Consultant, 07/2012 to 03/2014 WELLCARE – Chicago, Illinois
l Prospect and market the Medicaid product to interested eligible candidates in the service area, according to the prescribed rules and regulations of the Medicaid Contract.
l Conduct individual presentations to perspective members.
l Conduct and coordinate approved marketing events.
l Prospect for leads and convert leads into appointments.
l Convert appointments into enrollments Provide ongoing assistance to Medicaid members, as necessary, answering questions and/or directing inquiries to Customer Service.
l Continually monitor activities of health industry competitors and provide information to Management Realtor.
Realtor, 01/1998 to 06/2012 SIBCY CLINE & RE/MAX Real Estate – West Chester, Ohio
l Generated several million dollars in business revenue.
l Awarded President's Club Member by the Cincinnati Board of Realtors for ten years.
l Awarded Circle of Excellence by the Cincinnati Board of Realtors.
l Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
l Represented buyers and sellers of developed and undeveloped properties.
l Advertised client properties on websites, through social media and in real estate guides.
l Negotiated, facilitated and managed real estate transactions.
l Continually stayed up-to-date on mortgage rates and related real estate news.
l Communicated with clients to understand their property needs and preferences.
l Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
l Delivered positive, effective sales presentations.
l Maintained connections with clients to encourage repeat business and referrals.
l Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
l Developed and maintained relationships with clients through networking, postcards and cold calling.
l Guided clients from beginning to end of the home buying process in choosing the right property.
Account Executive, 01/1997 to 12/1997 Convergys – Cincinnati, Ohio
l Built client relationships by acting as the liaison between the customer service and sales teams.
l Contacted regular and prospective customers to explain product features and solicit orders.
Manager/Sales Associate, 01/1987 to 10/1996 ZALES FINE JEWELERS – Chicago, Illinois
l Increased profits through effective sales training and troubleshooting profit loss areas.
l Reported to the district manager regarding all store and staff issues.
l Generated repeat business through exceptional customer service.
l Conducted store inventories once per quarter.
l Examined merchandise to verify that it was correctly priced and displayed.
l Hired, trained and evaluated personnel in sales and marketing.
l Instructed staff on appropriately handling difficult and complicated sales.
l Reordered inventory when it dropped below predetermined levels.
l Assigned employees to specific duties to best meet the needs of the store.
l Counted cash drawers and made bank deposits.
l Interviewed job candidates and made staffing decisions.
Sales Representative, 08/2014 to Current Stericycle – Northbrook, IL Inside Sales Consultant. Responsible for revenue growth, helping customers with all of their Communication Solutions Services.
.: Trinity International University - Deerfield, Illinois
High School Diploma: 1981 Waukegan East High School - Waukegan, IL
HIGHLIGHTED CAREER ACHIEVEMENTS: Rookie of the Year 1998 at Sibcy Cline Realtors, Awarded President's Sales
Club for ten years by the Cincinnati Board of Realtors, Awarded Circle of Excellence by Cincinnati Board of Realtors.
Generated millions in revenue for Sibcy Cline and Re/max Realty. Consistent leading Sales Leader for over 13 years with
the Zales Corporation in Chicago, Illinois.